Customer Support Engineer
hace 3 días
Position: Customer Support Engineer - IBM Power for Google Cloud Location: Remote Work Model Monday to Friday 09:00 am to 06:00 pm We are offering Enhaced Employee Benefits Advanced English Requirements Bachelor’s degree in computer science or related field or equivalent work experience 1–5 years of technical customer-facing experience 1-5 years of Experience en IBM PowerVC Experience with Google Cloud Experience with IBM AIX or IBM highly preferred Experience with Google Cloud highly preferred Experience with system administration support of operations, working knowledge of storage technologies and virtualization support Ability to partner across teams to achieve a common goal Self-motivated and independent thinker with quick learning skills Excellent analytical, problem resolution and decision-making skills Understanding of business processes and ability to translate business requirements into application functionality Ability to be on-call and part of a support rotation as required Service-oriented with focus on identifying customer pain points and needs Demonstrated ability using critical thinking to resolve complex problems Strong interpersonal and communication skills Key Responsabilities Successfully manage technical support requests from our IBM Power for Google Cloud customers that need assistance with performance and/or troubleshooting Troubleshoot production issues spanning various levels of the technology stack and engage appropriate engineering teams as required Understanding customer’s needs and business pain points to deliver outstanding support and maintain high customer satisfaction Collaborate with internal engineering teams and Google to address customer incidents and support requests associated with IBM Power for Google Cloud Provide Root Cause Analysis and possible solution improvements that enable effective troubleshooting and diagnostics Follow and mature all IP4G support-related processes, procedures, and policies Contribute to public and internal documentation to amplify your impact Collaborate with the Infrastructure Operations Team (IOC) Manager to build an effective technical team that supports IBM Power for Google Cloud and adjacent Google Cloud Marketplace offerings Collect, analyze and report on IP4G support metrics / KPIs to identify problems or areas of focus Contribute to the development and continuous improvement of Customer Support procedures and infrastructure Collaborate with engineering and observability teams to improve telemetry and log collection, add new dashboards, and create alerts Collaborate with Product Management to shape and prioritize feature requests and bug remediation Collaboration with Incident Manager on the continuous improvement of the incident response process Continuously improve our customer support teams’ ability to identify, resolve or escalation customer incidents by improving the observability and tools available to our customer support teams Contact Details: This is a high-visibility opportunity where your expertise will directly impact our Customer’s engineering user experiences. #J-18808-Ljbffr
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Customer Support Engineer
hace 3 semanas
WorkFromHome, México Cognex A tiempo completoJob Description About us- Cognex is the largest, most successful and recognized global player in industrial machine vision! We are a financially strong, international company with no debt and have been in business for over 40 years. Using advanced optics, image sensors and artificial intelligence software Cognex vision and ID systems capture an image then...
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Remote Customer Support Engineer
hace 3 días
WorkFromHome, México AltScore A tiempo completoA tech company is seeking a highly skilled Customer Support Engineer to address customer tickets, troubleshoot issues, and enhance customer experience. The ideal candidate will possess over a year of technical support experience, knowledge of APIs, Python proficiency, and strong bilingual communication skills in English and Spanish. This role is fully...
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Customer Support Engineer
hace 4 días
WorkFromHome, México Avaya Corporation A tiempo completoCustomer Support Engineer Location: Virtual, MX Requisition ID: 37435 About Avaya Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows...
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Customer Support Engineer
hace 3 días
WorkFromHome, México AltScore A tiempo completoWe are in search of a highly skilled and motivated Customer Support Engineer to join our growing team. In this role, you will work closely with our customers and internal teams to solve technical challenges, integrate systems, and ensure seamless use of our platform. You will be responsible for promptly addressing customer tickets, troubleshooting technical...
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Customer Support Engineer
hace 3 semanas
WorkFromHome, México LightMetrics, Inc. A tiempo completoLightMetrics Technologies Pvt. Ltd | Full time We are seeking a skilled Product Support Engineer to join our support team and assist customers by resolving technical issues through ticket-based support. The ideal candidate will have strong technical skills, problem-solving abilities, excellent communication skills, and a passion for delivering exceptional...
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Remote Customer Support Engineer
hace 4 días
WorkFromHome, México Avaya Corporation A tiempo completoA global enterprise software firm is looking for a Customer Support Engineer in Mexico. The role involves supporting Experience Portal Platforms, developing IVR applications, and troubleshooting issues. Candidates should have 3-6 years of experience, preferably with skills in Avaya products such as IVR, CM, and AES. A Bachelor's degree and training on...
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24/7 Customer Support Engineer – Windows/AD/LDAP
hace 1 semana
WorkFromHome, México GlobalLogic A tiempo completoA healthcare IT security company is seeking a Customer Support Engineer in Mexico to provide technical support for client products. The role involves troubleshooting software issues, interacting with external customers, and requires excellent English communication skills. Ideal candidates will have experience with MS Windows Server and Active Directory. The...
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Remote Senior AI-Driven Support Engineer
hace 2 semanas
WorkFromHome, México Crossover A tiempo completoA leading technology company is hiring a Senior Customer Support Engineer for a remote position. This full-time role offers a competitive salary of $60,000/year and focuses on providing superior customer support using AI tools for complex issues. Candidates should be located in North or South America and have a minimum of 3 years of experience in technical...
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Customer Support Engineer
hace 2 semanas
WorkFromHome, México Paymentology A tiempo completoAt Paymentology were redefining whats possible in the payments space. As the first truly global issuer-processor we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale across more than 60 countries. Our advanced multi-cloud platform delivers real-time data unmatched scalability and the flexibility of...
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Customer Support Engineer
hace 3 semanas
WorkFromHome, México CRH Talento en IT A tiempo completoCustomer Support Engineer - IBM Power for Google Cloud Join to apply for the Customer Support Engineer - IBM Power for Google Cloud role at CRH Talento en IT . Base Pay Range Pay rate: $70K MXN Monthly Location Remote Work Model Remote Monday to Friday 09:00 am to 06:00 pm Benefits Direct Hiring Law Benefits Enhanced Employee Benefits Advanced English...
