Customer Support Engineer
hace 3 semanas
At Paymentology were redefining whats possible in the payments space. As the first truly global issuer-processor we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale across more than 60 countries. Our advanced multi-cloud platform delivers real-time data unmatched scalability and the flexibility of shared or dedicated processing instances. Its this global reach and innovation that sets us apart. What you get to do: Technical Expertise: Provide technical and business knowledge to handle customer queries. Actively participate in the Incident Management Team ensuring swift resolution of service interruptions for global customers and partners. Analyse and diagnose technical issues to resolve problems promptly. Conduct root cause analysis and contribute to continues improvements. Customer Support: Communicate and engage with customers in a professional and empathetic manner understand their technical challenges and provide solutions. Conduct sessions or workshops for customers to enhance their understanding of product and troubleshooting. Collaboration: Collaborate with cross-functional teams including account managers engineering and product teams. Be part of the upskilling program across departments. Process Improvement and Automation: Create and maintain detailed documentation including troubleshooting guides best practice knowledge base articles to assist customers and internal teams in resolving issues effectively. Identify opportunities for process automation. Participate in enhancement of product functionality support processes and customer experience. Work Schedule: Work within a 24/7 follow-the-sun support model covering daytime shifts. Participate in the weekend rotation as part of a global support team. What you can look forward to: At Paymentology its not just about building great payment technology its about building a company where people feel they belong and their work matters. Youll be part of a diverse global team thats genuinely committed to making a positive impact through what we do. Whether youre working across time zones or getting involved in initiatives that support local communities youll find real purpose in your work and the freedom to grow in a supportive forward-thinking environment. Travel: < 10% Requirements: Knowledge Skills & Abilities Experience in technical support. Cards and payments industry experience. Excellent English (both written and spoken). Working knowledge of Linux Commands SQL scripts. Experience handling incidents. Strong willingness to learn and the ability to adapt quickly Nice to have: Experience with POSTGRES DB. Experience in ISO8583 transaction flow 3DS digitisation. Experience with Cloud technologies. Spanish or Portuguese. Minimum Qualifications: Bachelors Degree in Computer Science or Computer Engineering or equivalent work experience can sometimes be considered in lieu of formal certification. Years of Experience: 3-5 years of Application/Product support experience. Key Skills: Abinitio,Google Analytics,Corporate Communications,Infection Control,Lab Technology,Condition Monitoring Employment Type: Remote Experience: years Vacancy: 1 #J-18808-Ljbffr
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Customer Support Engineer
hace 4 semanas
WorkFromHome, México Cognex A tiempo completoJob Description About us- Cognex is the largest, most successful and recognized global player in industrial machine vision! We are a financially strong, international company with no debt and have been in business for over 40 years. Using advanced optics, image sensors and artificial intelligence software Cognex vision and ID systems capture an image then...
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Customer Support Engineer
hace 1 semana
WorkFromHome, México Avaya Corporation A tiempo completoCustomer Support Engineer Location: Virtual, MX Requisition ID: 37435 About Avaya Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows...
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Remote Customer Support Engineer
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WorkFromHome, México Avaya Corporation A tiempo completoA global enterprise software firm is looking for a Customer Support Engineer in Mexico. The role involves supporting Experience Portal Platforms, developing IVR applications, and troubleshooting issues. Candidates should have 3-6 years of experience, preferably with skills in Avaya products such as IVR, CM, and AES. A Bachelor's degree and training on...
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WorkFromHome, México GlobalLogic A tiempo completoA healthcare IT security company is seeking a Customer Support Engineer in Mexico to provide technical support for client products. The role involves troubleshooting software issues, interacting with external customers, and requires excellent English communication skills. Ideal candidates will have experience with MS Windows Server and Active Directory. The...
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Customer Support Engineer
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WorkFromHome, México CRH Talento de IT A tiempo completoPosition: Customer Support Engineer - IBM Power for Google Cloud Location: Remote Work Model Monday to Friday 09:00 am to 06:00 pm We are offering Enhaced Employee Benefits Advanced English Requirements Bachelor’s degree in computer science or related field or equivalent work experience 1–5 years of technical customer-facing experience 1-5 years of...
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Senior Customer Support Engineer, Trilogy
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WorkFromHome, México Crossover A tiempo completoSenior Customer Support Engineer, Trilogy (Remote) - $60,000/year USD Join to apply for the Senior Customer Support Engineer, Trilogy (Remote) - $60,000/year USD role at Crossover. Base pay range: $30.00/hr - $30.00/hr. Customer expectations have escalated sharply while the support industry struggles with mounting complexity. Today's customers demand...
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Remote Support Software Engineer
hace 4 semanas
WorkFromHome, México Blackthorn Posting A tiempo completoA leading Salesforce software firm is seeking a Support Software Engineer to provide exceptional technical support for their solutions. The ideal candidate has 3+ years in customer technical support and is skilled in Salesforce and collaboration tools like Jira and Confluence. This fully remote role offers a salary ranging from $35,000 to $40,000, with...
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Color Solutions Engineer
hace 3 semanas
WorkFromHome, México X-Rite Pantone A tiempo completoA leading color solutions provider is seeking an Application Engineer to provide daily onsite customer support in Mexico, including remote software support throughout LATAM. The ideal candidate will be a technical expert in Xrite Color Solutions and possess a Bachelor's Degree in Graphic Design or related field. Responsibilities include managing customer...
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Remote IBM Power for Google Cloud Support Engineer
hace 1 semana
WorkFromHome, México CRH Talento de IT A tiempo completoA technology solutions provider is seeking a Customer Support Engineer specializing in IBM Power for Google Cloud. This remote position requires technical customer-facing expertise and proficiency with IBM PowerVC and Google Cloud. Responsibilities include managing technical support requests, troubleshooting issues, and collaborating with engineering teams...
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Customer Support Engineer IBM Power for Google Cloud
hace 3 semanas
WorkFromHome, México CRH Talento de IT A tiempo completoJob Summary Position: Customer Support Engineer - IBM Power for Google Cloud Location: Remote Work Model: Remote Working Hours: Monday to Friday 09:00 am to 06:00 pm Pay Rate: $70K MXN Monthly Direct Hiring Law Benefits Enhanced Employee Benefits Advanced English Qualifications Bachelors degree in computer science or related field or equivalent work...
