Customer Technical Project Manager

Job Description End-to-end family (E2E) comprises the support of customers across different Business Units/Business Groups as needed, in line with contractual service agreements and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions. How You Will Contribute And What You Will Learn Technical contact and reference person for medium and big sized projects. Working together with Project management and technical staff. Manages all the technical management activities defined in Customer contract with medium/large business volume and medium/high complexity and risk probability, in terms of quality, risk and time from delivery approach preparation through deployment, customer acceptance and care phase. Acts as primary technical interface and first technical escalation point within the Customer project. Ensures operational continuity and smooth execution as well as network availability by implementing proactively BG/BL guidelines and Methodology. Supports Project Execution Owner (PEO) in project planning and delivery Acceptance. Validates the workload involved and expertise needed related to technical tasks. Ensures resource management related to technical tasks regarding allocation, induction, release and expertise needed. Leads technical activities during execution and care phase, for instance Core Network Implementation, System Acceptance, Multi-Vendor Interface Verification, Fault and Technical Escalation Management, Preventive Care and HW/SW update and upgrade. Performs a Technical Risk Analysis. Proposes and implements risk mitigation actions. Supports Project Execution Owner (PEO) to ensure delivery handover to regular operations and to assure actions have been successfully implemented. Ensures network availability with Care project team. Identifies new technical management related opportunities to expand contracts with the customer (EG network expansion, new features, software corrections implementations). When applicable supports Solution Managers to review adopted solutions and assumptions. The term “customer project” refers generally to all forms of Nokia customer contracts; projects with a definitive start and end; and, programs - collections of projects managed together for business benefits which may contain an ongoing operations business. Key Skills And Experience Deep understanding of telecommunication cloud core network architectures including Cloud Infrastructure (private and public), SDM, IMS, EPC and 5G Core. Preferably, should have worked as a lead integrator or a solution architect in these areas. Nokia is delivering complex software systems so an excellent background & deep understanding of software, API integration, RFC requirements with previous ‘hands on’ experience developing and managing telecom software programs is required. Strong technical program management of large complex software solution integration of mobile core networks with IMS, LTE, VoWifi network technologies. Basic understanding of Openstack, Kubernetes(k8s), Docker Container technologies. Working-level knowledge of Cloud Infrastructure solutions for Telco including Nokia CBIS and NCS, RedHat OSP and OCP, VMWare, AWS EKS. Knowledge of orchestration and lifecycle management of cloud, IP network and applications, up to full delivery lifecycle automation with CI/CD. A minimum BSEE/BSCE/BSCS degree. Masters preferred. Strong inter-personal skills like conflict management & resolution, ability to lead and motivate people, positivity, empathy. Excellent English verbal and written communication is a must. About Us Join us in creating the technology that helps the world act together. About Nokia We are a B2B technology innovation leader, pioneering networks that sense, think and act, putting the world’s people, machines and devices in sync to create a more sustainable, productive and accessible future. About The Business Group In Cloud and Network Services, as Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible. Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. Discover more about the recruitment process at Nokia. #J-18808-Ljbffr