Bilingual Customer Service Representative

Who we areScalepex is a dynamic services firm specializing in providing nearshore solutions. We are committed to reshaping the way businesses harness talent globally. With a relentless dedication to excellence, we empower organizations to thrive in a rapidly evolving digital landscape. Our mission is to connect businesses with top-tier professionals from around the world, fostering collaboration, efficiency, and growth. At Scalepex, we blend cutting-edge technology with human expertise to deliver tailored solutions that drive success.What makes us effective- Delivery focused: We tailor our approach to our client’s specific problem. We listen first, then collaborate to formulate the solution.- People focused: We believe in developing our people. We enhance and expand the capabilities of our team through constant mentoring and training.- Gig workers We ensure that the “right resources” are performing the “right role” at the “right time” delivering excellence.What you will be doing**Key Responsibilities**:- Respond promptly and professionally to customer inquiries, demonstrating empathy and understanding.- Provide accurate information and solutions to resolve customer concerns, aiming for first-call resolution whenever possible.- Document all interactions accurately and thoroughly in our CRM system, ensuring clear communication and seamless handoffs if necessary.- Collaborate closely with other departments to escalate complex issues and ensure timely resolution.- Continuously strive to exceed performance targets and uphold quality standards, contributing to the overall success of the team and organization.**Requirements**:**Basic Requirements**:- High school diploma or equivalent.- Advanced English level.- Ability to take a full-time job and work 100% on-site at Arboledas, Querétaro.- Proven experience in customer service or a related field, preferably in a call center environment.- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.- Strong problem-solving abilities and a passion for helping others.- Ability to multitask and navigate multiple systems simultaneously.**Benefits**:What we offer- $14,000 MXN per month free of taxes- 100% Paid training period- Work benefits superior to the established law- Referral bonuses