IT Applications Support

hace 1 semana

Col Extremadura Insurgentes, México IPF Digital A tiempo completo

**IT Applications Support - México****Who are we?**IPF Digital is a Financial Services company part IPF Group and trades as Creditea in México. We provide consumer loans, and our mission is to make life easier by offering simple and personalized financial solutions to everyday Mexicans.Our organizational purpose is to build a better world through financial inclusion, and we see the role **IT Applications Support **as being critical in shaping and persevering our organizational culture that is centred around our purpose.At IPF Digital we are committed to promoting strategies that help us maintain a balance between our personal and work lives, where each of our employees feels motivated and is reflected in business results.You'll join a highly engaged team ready to help you make your adaptation very easy and simple, and together achieve goals.**The role**Working as part of the IT team that supports our entire digital business, you will act as automation support specialist in the in**The responsibilities**- You will propose and implement improvements to the tools used in the support team, business processes and our IT systems, specifically:- You will be responsible for the maintenance and development of the existing portfolio of tools (e.g., Python scripts) used by the support team.- You will identify areas that need to be automated, suggest an approach (e.g. scripting, implementation as part of the system) and implement where appropriate.- You will partner with the Software Engineering team to ensure the on - going development of tools and systems in line with the business requirements.- You will always put customer experience and innovation at the heart of our business processes - have this in mind when approaching all IT activities.**So, what skills, knowledge, and experience do you have?**- Over 1 year of experience in software support- Experience with writing Python scripts- Experience with testing database changes and writing complex SQL queries- Experience with incident investigations- Fluent in verbal and written business English- Spot issues and opportunities and act upon them quickly- JIRA ticketing system would be an advantage- Strong communication and relationship bulling skills- **What we can offer you**:- Work with the best team in a startup environment- Hybrid working model- Work Leave Permissions additional to the Law- Work Life Balance Program with different initiatives- Free Lunch once per week- English classes- Various team building events throughout the year- Unlimited online Medical Attention, Psychological and Nutritional Advisory- Self - care**Sounds good?**If your answer is yes, please send us your CV.IPF Digital México is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We seek to recruit, develop, and retain the most talented people from diverse cultures, perspectives, skill, and experiences within our workforce.All employment will be based on merit, competence, performance, and business needs.

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