Guest Relations Executive

hace 3 semanas

Tlahuac, México Perfetto Traveler A tiempo completo

**Job description**RESPONSIBILITIES:- Respond to and offer assistance for emergency phone calls.- Resolve any on site issues.- Verify service details with suppliers (such as guides, drivers, restaurants, chefs, instructors, etc.) and, when necessary, with clients on the day of service.- Confirm client reservation details with hotels before and upon their arrival.- Maintain daily communication with clients.- Answer and take action on clients’ requests received through phone calls or messages.- Ensure all suppliers meet Perfetto Traveler's quality standards.- Develop and oversee Perfetto's Welcome procedures extending them to clients.- Contact clients upon their arrival and whenever necessary.- Coordinate with clients, the Operations Department, Managers and CEO in case of emergencies.JOB REQUIREMENTS:- A minimum of 1 year of customer service experience, particularly in the high end travel industry.- Proficiency in English; conversational Italian is an advantage.- Exceptional attention to detail and multi tasking skills.- Outstanding communication skill s and capacity to manage and execute complicated phone calls.- Understanding of the preferences and requirements of a discerning, affluent clientele.- Possess a professional, proactive, resourceful, positive, and team oriented attitude.- Ability to follo w direction and work independently with self motivation.- Strong tolerance to stress and can work effectively and efficiently under pressure.- Exemplary work ethics and can do attitude.- Computer literate with knowledge of MS Office.- Prior experience as a concierge is a bonus.KEY RESULTS:- Enhance client satisfaction with Perfetto Traveler's services.- Effectively address on site issues to the clients' satisfaction.- Capable of managing the shift autonomously when necessary.- Reduce the number of refund requests.- **Please submit your CV and cover letter in English. Submissions in other languages will not be considered.**_- **Contract Type: Freelance**_**Salary**: USD1,000**Experience**:- Guest Relations or customer facing: 1 year (required)**Language**:- English (required)- Italian (Advange but not required)Work Location: Remote**Salary**: From $15,000.00 per month

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