Technical Account Manager
hace 4 semanas
Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate aculture of inclusionfor all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Job TitleTechnical Account ManagerRoleBe the primary technical person to work with clients and customer success on technical matters that come up as a form of weekly/quarterly check-ins. Work with support, product, and engineering on these customer needs to help drive new solutions, software tools, problem resolution and upsell opportunities. Document best practices for client-specific needs.- Key partner to business and IT stakeholders- Lead quarterly technical reviews and provide relevant technical recommendations on solutions and enhancements- Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction- Collaborates on new opportunities and helps solutionAll About YouBachelor's degree in Computer Science or equivalent experienceDemonstrable knowledge of software architecturesFamiliarity with modern-day software environments.Experience in technical client facing or account management rolesMaximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are necessary.Position may require some travel and availability for off-hours support required.Strong written and verbal communication skillsOut-of-the box thinker and able to work independentlyCOVID-19 ConsiderationsCorporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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Technical Account Manager
hace 3 semanas
méxico Turtle Trax S.A. A tiempo completoJoin to apply for the Technical Account Manager role at Turtle Trax S.A. 3 days ago Be among the first 25 applicants Join to apply for the Technical Account Manager role at Turtle Trax S.A. Position DescriptionThe Technical Account Manager (TAM) serves as a key customer contact, ensuring customer value realization by providing technical expertise, strategic...
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Technical Account Manager
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Ciudad de México, CDMX Okta A tiempo completo**Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
