Amazon Connect Engineer
hace 2 semanas
We're looking for a hands‑on Amazon Connect Engineer who can turn complex customer‑service requirements into secure, scalable, AI‑powered contact‑center solutions on AWS. You will own design, build, and optimization of Connect instances that leverage the latest capabilities—omnichannel routing, generative‑AI self‑service, and real‑time analytics—to deliver best‑in‑class customer experiences. Key Responsibilities Architect, configure, and maintain Amazon Connect (queues, routing profiles, hours, hierarchies, DID/toll‑free numbers) Design IVR and chatbot experiences with drag‑and‑drop Contact Flows, Amazon Lex, and Amazon Q in Connect for generative‑AI self‑service Integrate Connect with AWS services (Lambda, Step Functions, DynamoDB, S3, Kinesis, EventBridge) and third‑party CRMs (Salesforce) Implement Contact Lens for real‑time transcription, sentiment analysis, screen recording, automated evaluations, and post‑contact summaries Build outbound campaigns (predictive dialer, SMS, email) and configure Voice ID for caller authentication and fraud detection Automate infrastructure with CloudFormation/CDK or Terraform; establish CI/CD pipelines (CodePipeline, GitHub Actions) Set up monitoring, logging, and alerting via CloudWatch, CloudTrail, and QuickSight dashboards; optimise KPIs such as AHT, SLA, CSAT Ensure security and compliance (least‑privilege IAM, KMS encryption, VPC/SIP security) Produce design docs, runbooks, and knowledge‑transfer sessions; provide tier‑3 support and root‑cause analysis Requirements 3+ years building or operating cloud contact‑center platforms; 2+ years hands‑on with Amazon Connect Solid skills in at least one language (Python, Node.js/TypeScript, or Java) Deep knowledge of AWS core services (Lambda, API Gateway, DynamoDB, S3, IAM, CloudWatch) Understanding of telephony fundamentals (SIP, WebRTC, PSTN, codecs) and contact‑center metrics Experience with REST/JSON APIs, OAuth/SAML, and event‑driven integrations Excellent communication and documentation skills; ability to translate business goals into technical roadmaps Preferred Qualifications AWS Solution Architect or Amazon Connect Specialty certification Success migrating from legacy platforms (Genesys, Avaya, Cisco, Five9) to Amazon Connect Hands‑on with Contact Lens analytics, Workforce Management, or WFO integrations Familiarity with AI/ML services (Bedrock, SageMaker) and data‑lake analytics Exposure to global, multi‑region Connect deployments and Global Resiliency patterns Hands‑on experience with Five9, especially in campaign/campaign profiles creation, skill‑based routing, IVR design/maintenance, DID's assignment/management and List Sync Proficiency in Five9 reporting tools Benefits Competitive Salary Fun work environment Growth Opportunities Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Information Technology Industries: IT Services and IT Consulting #J-18808-Ljbffr
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Amazon Connect Architect: AI-Driven CX on AWS
hace 2 semanas
distrito federal, México One Park Financial A tiempo completoA financial services firm in Mexico City is seeking an Amazon Connect Engineer to lead the design and optimization of AI-powered, scalable contact-center solutions. The ideal candidate will have over 3 years of experience in cloud contact-center platforms and hands-on expertise with Amazon Connect. Responsibilities include architecting Connect instances,...
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Amazon Connect Architect: AI-Powered Contact Center Pro
hace 2 semanas
distrito federal, México One Park Financial A tiempo completoA financial services company is seeking a hands-on Amazon Connect Engineer to design and optimize contact-center solutions on AWS. The role involves integrating Amazon Connect with various AWS services and maintaining configurations to enhance customer experience. Candidates should have over 3 years of experience with cloud contact-center platforms and...
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AWS Connect Engineer
hace 2 semanas
distrito federal, México One Park Financial A tiempo completoA financial services company located in Mexico City is seeking a Mid-Senior level Amazon Connect Engineer. This role focuses on designing, building, and optimizing contact-center solutions on AWS. Key responsibilities include configuring Amazon Connect, designing IVR experiences, and integrating AWS services. Candidates should have at least 3 years of...
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Software Development Engineer, Amazon Music
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Machine Learning Engineer II, Amazon Music
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distrito federal, México Amazon Music A tiempo completoSoftware Development Engineer, Amazon Music, App Foundry Join to apply for the Software Development Engineer, Amazon Music, App Foundry role at Amazon Music Description Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert...
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Machine Learning Engineer II, Amazon Music
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Sr. Delivery Consultant
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distrito federal, México Amazon Jobs A tiempo completoAmazon devices impact the world with new technology every day. We are hiring a Software Development Engineer to help us grow. In this role, you will have the opportunity to work across one of the world’s fastest growing and most innovative product portfolios and product lines, including Amazon Echo, Fire TV, Fire Tablets, Kindle E-Readers, and more. The...
