Product Support Representative
hace 6 días
**Product Support Representative****Position summary****Duties and Responsibilities**Analyzes, organizes and prepares the final submission of validation evidence and submits to the supervisor for approval- Reinspecting the professional credentials for active accounts to ensure accurate & secure access to the platform in line with established business practicesSetting up new accounts or departments per Sales team requests, typically for larger and more complicated accounts- Researching, contacting, and removing registrants who have registered incorrectly- Conducts timely follows-up with users and/or internal stakeholders.- All other duties as assigned**Key Relationships**The individual will work closely with cross functional teams such as Sales, Security, Support and the Advanced Solutions teams**Training**:- Training will be provided**Education, Experience, Essential Skills**- Requires 1 year of relevant experience, preferably in a customer service environment- Fluent written and verbal communication skills in EnglishMeticulous online research and investigation skills- Proficient with Microsoft Word, Excel, Outlook- Strong customer service, proofreading and editing skills & people skills- Skilled at research methodologies and critical thinking- Complex problem solving- Superior at noticing the nuances of situations, taking detailed notes and preparing flawless documents- Work as part of a team & individually- Ability to work in a dynamic, fast-paced environment- Self-motivated, quick and intuitive learner with attentive active listening skillsDo you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.**Accessibility**As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.**_Protect yourself from fraudulent job postings _**_click here_**_ to know more._
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Product Support Representative
hace 6 días
Colonia Lomas de Chapultepec, México Thomson Reuters A tiempo completo**Product Support Representative** **Position summary** **Duties and Responsibilities** Analyzes, organizes and prepares the final submission of validation evidence and submits to the supervisor for approval - Reinspecting the professional credentials for active accounts to ensure accurate & secure access to the platform in line with established business...
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Senior Product Support Advocate
hace 2 semanas
Colonia Lomas de Chapultepec, México PRGX Global, Inc A tiempo completo**ABOUT PRGX****SUMMARY**:**CHARACTERISTICS OF A SUCCESSFUL ADVOCATE**:- Patient, friendly and maintains a stellar attitude- Detail oriented, able to prioritize and organize workload to ensure SLAs are met- Problem solver who takes initiative and adds value with limited supervision- Confident, adaptable self-starter who thrives in a fast-paced environment-...
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Customer Support Representative
hace 1 semana
Colonia Lomas de Chapultepec, México Thomson Reuters A tiempo completoWe are looking to establish a new Customer Support Team based in Mexico City that will focus on providing a quality product support service to customers of Confirmation, part of Thomson Reuters. Confirmation, now part of Thomson Reuters, is the digital platform and global network trusted by audit firms, banks, law firms, and credit managers to quickly and...
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Product Support Engineer
hace 4 semanas
Colonia Lomas de Chapultepec, México PRGX Global, Inc A tiempo completo**SUMMARY**:The PRGX Level 2 Product Support Engineer is responsible for independently providing technical assistance to customers and resolving complex product-related issues. They collaborate with Level 1 support to identify trends and escalate issues to the development team if necessary. They also document solutions and create knowledge base articles for...
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Product Support Engineer
hace 14 horas
Colonia Lomas de Chapultepec, México PRGX Global, Inc A tiempo completo**SUMMARY**: The PRGX Level 2 Product Support Engineer is responsible for independently providing technical assistance to customers and resolving complex product-related issues. They collaborate with Level 1 support to identify trends and escalate issues to the development team if necessary. They also document solutions and create knowledge base articles for...
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Technical Support Representative, Mexico
hace 4 días
Ciudad de México EBSCO A tiempo completoYour Opportunity: The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external clients. Using various problem identification skills, the Technical Support Representative diagnoses problems, identifies solutions, and drives issues to...
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Product Support Analyst
hace 1 semana
Colonia Lomas de Chapultepec, México Infor - Mexico City, Mexico A tiempo completoA Day in The Life Typically Includes: - Serve as primary support liaison between company and customer and documents incidents in required tracking systems. - Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as Zoom. - Responsible for appropriate referral to other support analysts, provides...
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Technical Support Representative, Mexico
hace 4 semanas
Ciudad de México EBSCO A tiempo completo: EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As...
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Customer Service Representative
hace 2 días
Colonia Lomas de Chapultepec, México Lubrizol Corporation A tiempo completoThe Lubrizol Corporation, a Berkshire Hathaway company, is a market-driven global company serving customers in more than 100 countries. We own and operate manufacturing facilities in 17 countries, as well as sales and technical offices around the world. Through our global sales and manufacturing networks, we are able to deliver the products and services our...
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Product Support Representative
hace 2 semanas
Ciudad de México, Ciudad de México Verifone A tiempo completoWhy VerifoneFor more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.Verifone has a diverse, dynamic and fast paced work environment in which...
