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Company Description It all started in sunny San Diego, California in when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description: Key Responsibilities Deliver hands‑on configuration, customization, and integration of ServiceNow modules (ITSM, CSM, FSM, HRSD). Lead technical workshops and design sessions with clients across industries such as retail, telecom, and logistics. Develop and implement workflows, forms, portals, and automation using Flow Designer, JavaScript, REST / SOAP APIs, and third‑party integrations. Collaborate with Engagement Managers and stakeholders to define business requirements and translate them into technical deliverables. Draft and validate user stories, acceptance criteria, and testing strategies. Provide mentorship and code reviews for junior consultants. Conduct technical training and enablement sessions for client teams. Qualifications 4+ years of hands‑on ServiceNow implementation experience; preferably as the lead consultant of the engagement. Proven field consulting experience with ITSM, CSM, HRSD or FSM, being ITSM the core and strongly desirable good knowledge and hands on of any other two solutions. Strong understanding of ITIL and service management processes (Incident, Problem, Change, Release, SLM). Experience with authentication methods (SSO, SAML), LDAP, and integration middleware. Integration experience with other third‑party solutions : (Cloud Solutions, Security Solutions, Identity Solutions, etc.) Familiarity with industry‑specific workflows and challenges, especially in sectors like retail operations, customer service, and field service logistics. Preferred Skills Strong interpersonal and cross‑cultural communication skills. Ability to adapt solutions to industry‑specific compliance and operational standards. Certifications CSA and CAD as a minimum and ideally one or two CIS. ITIL, TOGAF, Agile certs are a ++ Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. #J-18808-Ljbffr
