Channel Operations Manager, Hub Delivery
hace 2 semanas
DESCRIPTIONThe goal of Amazon’s Global Delivery Strategy Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.In this role you will be primarily responsible for tracking key metrics and action items for programs and processes in the Last Mile Operation, such as: Payments, Losses, On Road Hours, Background Check Monitoring, Driver Experience, Daily Tracking and Safety/Security Investigation Track, always assuring all teams (internal and external) are aligned with standard procedures and requirements always focusing in customer experience.Responsibilities include (but are not limited to):- Ensure to remain customer obsessed.- Operative discipline monitoring key processes at daily, weekly or monthly cadence.- Tracking of goals and tasks to guarantee the overall success of the channel.- Diving Deep capability to determine first level root causes.- Ability to manage and populate performance reports and dashboards for key metrics.Key job responsibilitiesEnsure to remain customer obsessed.- Operative discipline monitoring key processes at daily, weekly or monthly cadence.- Tracking of goals and tasks to guarantee the overall success of the channel.- Diving Deep capability to determine first level root causes.- Ability to manage and populate performance reports and dashboards for key metrics.BASIC QUALIFICATIONS- 2+ years of program or project management experienceBachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experienceWork a flexible schedule/shift/work area, including weekends, nights, and/or holidays2+ years of experience in similar rolesEnglish AdvancedSpanish FluentPREFERRED QUALIFICATIONS- Knowledge of Lean principles and DMAIC methodology- Experience in MS Access and SQL- Experience in requirement gathering and ability to write clear and detailed requirement document
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Channel Operations Manager, Hub Delivery
hace 2 semanas
Cuauhtémoc, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo2+ years of program or project management experienceBachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experienceWork a flexible schedule/shift/work area, including weekends, nights, and/or holidays2+ years of experience in similar rolesEnglish AdvancedSpanish FluentThe goal of Amazon’s Global Delivery Strategy Team is to exceed the...
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Business Delivery Manager
hace 2 días
Cuauhtémoc, México HSBC A tiempo completo-Job description**Role purpose**As a Business Delivery Manager and as part of the International Wealth and Private Banking Transformation team we work closely with key stakeholders of Value Streams, Products and Propositions; Technology; Risk; Operations and other enabling teams to successfully deliver solutions for our customers through multifaceted and...
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Delivery Area Manager, Last Mile Operations
hace 2 semanas
Cuauhtémoc, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoCompleted Bachelor Degree - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - English Fluency (C1+) - 3+ years of general experience - 3+ years as People Manager Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an experienced manager working to be the most...
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Business Delivery Manager
hace 3 semanas
Cuauhtémoc, México HSBC A tiempo completo-Job description**Role purpose**As a Business Delivery Manager and as part of the International Wealth and Private Banking Transformation team we work closely with key stakeholders of Value Streams, Products and Propositions; Technology; Risk; Operations and other enabling teams to successfully deliver solutions for our customers through multifaceted and...
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Delivery Area Manager, Last Mile Operations
hace 1 semana
Cuauhtémoc, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoCompleted Bachelor Degree - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - English Fluency (C1+) - 3+ years of general experience - 3+ years as People ManagerAmazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an experienced manager working to be the most...
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Operations Manager, Last Mile Operations
hace 2 semanas
Cuauhtémoc, México Amazon.com A tiempo completoDESCRIPTION About Amazon At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon Operations Operations is at the heart of...
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Delivery Area Manager, Last Mile Operations
hace 7 días
Cuauhtémoc, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoCompleted Bachelor Degree- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- English Fluency (C1+)- 5+ years of general experience- 3+ years as People ManagerAmazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an experienced manager working to be the most...
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Operations Manager, Last Mile Operations
hace 1 semana
Cuauhtémoc, México Amazon.com A tiempo completoDESCRIPTIONAbout AmazonAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Amazon OperationsOperations is at the heart of Amazon...
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Operations Manager, Last Mile Operations
hace 19 horas
Cuauhtémoc, Ciudad de México Amazon A tiempo completoDescriptionAbout AmazonAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Amazon OperationsOperations is at the heart of Amazon...
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Delivery Station Operations Lead: Drive Change
hace 5 días
Cuauhtémoc, México Amazon A tiempo completoA leading e-commerce company in Cuauhtémoc is seeking a Full-Time Manager to oversee delivery station operations. The role involves managing a team to meet productivity goals while ensuring safety and service quality. Candidates should have at least 3 years of performance management experience, a Bachelor's degree, and be flexible with scheduling. This...
