Ocean Export Documentation Agent

Descripción de la empresa“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.- 18,000 trained professionals- 250+ locations worldwide- Fortune 500- Globally unified systemsDescripción del empleoSUMMARY DESCRIPTION:Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Export Department.KEY RESPONSIBILITIES:**EXPEDITORS CORE COMPETENCIES****Exceptional Customer Service**Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.- This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees)._**Job Execution**Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.**Reliability**Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.**Collaboration**Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.**Communication****Culture**Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.**Personal Growth and Development**Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with mínimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.**AGENT CORE COMPETENCIES****Timely and Accurate Billing and Accounting**Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.**Timely and Accurate Data Entry**Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.**Timely and Accurate Shipment Processing**Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.**MAJOR DUTIES AND RESPONSABILITIES**- Check Commercial Documents and shipping instructions from customers.- Process shipments in the system as per our Operational Process Standards.- Ensure accurate and timely data entry into our operational system.- Send carrier instructions in accordance with Cut off.- Send VGM instructions on time.- Send AMS transmissions on time- Track and Trace Ocean Export Files and reporting- Receive the Drafts Bill of Lading on time and arrange the revision of all required points.- Meet compliance at all times to regulations internal and external in accordance with government regulations- Understand department process flow, and look for best practices to improve operational efficiency and productivity- Ensure all customers standard operating procedures in place and updated in the DLSOPs- Escalation of problems to Management when necessary- Billing on time to the customers and other Expeditors offices and agents**Requisitos**:**KNOWLEDGE, SKILLS AND BEHAVIOURS**:**Knowledge**:- A good understanding of Expeditors’ Products and Services- Understanding of ocean documentation process (required)- Hazardous Materials certification (preferred).**Skills**:- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.- Pro-active, strong organizational skills.- Good Microsoft Office and computer skills- Fluent in English.**Behaviours**:- P