IT Field Support Engineer

hace 6 días

Tlalpan, México Express communication service ltd A tiempo completo

Technical- Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.- Ability to lift / move computer equipment weighing up to 50Lbs.- Skilled in desk side support and PC break/fix including basic administration of Windows O/S.- Experience with Anti-spyware and Anti-virus software.- Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.- Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.- Good written and oral communications skills with clients and management as well as people skills.- Ability to work with deadlines and complete tasks on-time.- Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.- Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),- Basic understanding and troubleshooting of Mobile Device Management system( Airwatch / Xenmobile/ Mobile iron etc),- Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business, OneDrive.Non-Technical- Good Customer management skill.- Good in oral and written communication. **Able to communicate in country local and English languages.**:- Able to interact and work with customer at different levels.- Self- Driven and result oriented.- Really passionate about the work.- Table to travel to local spoke sites using own transport, public or customer transport system.- Position can be positioned within a spoke site where applicable.- Complete customer ISO trainings within the given time frame.Good to have- Basic understanding and troubleshooting of Apple devices and apps- Understand the back of the rack and list down the port entries in the toolOn-site visits are required twice a week (Tuesdays and Thursdays)**Job Type**: Part-timePay: $30.00 - $35.00 per hourExpected hours: 40 per weekWork Location: In person

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