Solutions Engineer, LATAM Market

Aircall is a unicorn AI‑powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace. Our momentum comes from a simple but powerful idea: help every customer‑facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post‑call tasks, and AI Assist Pro delivers real‑time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service. We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world‑class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets. At Aircall, you’ll join a company in motion—ambitious, profitable, and product‑driven—where impact is visible, decisions are fast, and growth is real. How We Work at Aircall At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast‑paced, team‑driven environment where curiosity, trust, and impact matter, you'll fit right in. About the Role We are looking for an outstanding Solutions Engineer to join the Revenue team. You are going to be our #1 Solutions Engineer in LATAM, and you will be able to impact our team and our customers starting from day one. The Solutions Engineering Team lives at the intersection of Sales, Customer Relations, and Product while enabling all teams with the technical knowledge they need to achieve their objectives. Key Responsibilities Working closely with all the local sales directors, Account Executives (AEs), and Account Managers (AMs) during the sales process and throughout the customer life cycle. You will be providing technical product expertise , especially integration, responding to RFIs, RFPs and helping customers design and lead Proof of Concept s (POC) to showcase Aircal l and its capabilities. Integrations, APIs, and webhooks are the main focus of the team and where we can bring value to your team. You will be mapping your customers and leads processes and tools in order to understand how we can connect Aircall with their existing process and turn their phone system as their productivity tool. Setting up POC together with your clients providing technical and network expertise also in the pre‑sales activities. A product roadmap champion internally and externally with our Revenue teams and in conversations with prospects and clients. Building internal documentation on how to build these workflows and empower everyone within the teams with technical expertise. Working closely with our third‑party Partners and resellers in order to enable them for technical complex implementations. Contribute to the developer platform with materials, solutions, and services offered to clients to share them with the community Qualifications You are thrilled by understanding customer needs in all stages of the sales cycle and you love going into the nitty‑gritty details of their use cases. You are curious but always critical. Understanding why is what drives your daily conversations and you are ready to challenge people's thinking in a positive way. You live in the nexus between business, sales, and technology. You know the basics of at least one programming language (e.g., Javascript, Ruby, Go, Python, etc.) Understand the concepts of web servers and databases. You have a proven track record of managing complex projects and several stakeholders with different backgrounds (you can convince the Head of sales and also talk tech with the PM). You already have previous expertise as a Solutions Engineer/Sales Engineer or you have always been the go‑to‑person for technical questions as playing a role as an AE or Strategic CSM in a tech company. Fluent in both Spanish & English Why join us?