Operations Intern

Company Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.LI-HybridTeam Overview:From day one, you’ll be part of a high-impact, fast-paced team that plays a key role in ensuring DiDi’s marketplace remains healthy, efficient, and competitive. The **Marketplace Strategy & Operations** team is responsible for balancing supply and demand in real time, designing smart incentive strategies, and driving sustainable growth across our markets.In this role, you’ll support the design, implementation, and evaluation of driver and passenger incentives, contributing directly to the performance and efficiency of the platform. You’ll gain hands-on experience in **data analysis, business strategy, and cross-functional collaboration**, and your work will directly impact how we improve marketplace dynamics.Role Responsibilities:- Support the **design, execution, and evaluation of driver and passenger incentive strategies**.- Help track **key business metrics** (such as how many users request and complete trips, how many drivers are available, and how efficiently the platform is running), and transform data into actionable insights to improve performance.- Collaborate in the **testing of new marketplace hypotheses**, including how to adapt strategies in oversupplied, undersupplied, or balanced conditions.- Build and maintain **dashboards and trackers** to give visibility to ongoing campaigns and experiments.- **Have frequent opportunities to present findings and insights** in performance reviews and cross-team meetings, contributing analytical and strategic input to both local and regional stakeholders.- Work closely with other teams such as **Marketing, Operations, Product, Growth, and Finance** to ensure local strategies are aligned with broader company goals and contribute to sustainable business impact.Role Qualifications:**Required**:- Educational Background: Studying Engineering, Business Administration, Economics or related fields — ideally with 1 year left before graduation.- Curiosity and drive to learn how to use **data to make business decisions**, even in ambiguous or fast-changing environments.- Strong **analytical skills** and structured thinking.- Clear communicator — able to synthesize information and highlight actionable insights.**Must-have**:- Strong Excel skills.- Intermediate SQL knowledge.- Proficiency in **both English and Spanish**.- Strong **organization and time management** skills.- Desire to work in a **collaborative, fast-paced environment** and solve real business problems.**Preferred**:- Experience using programming tools for data analysis (e.g. Python, R).- Past internship experience or project work in analytics, consulting, or operations.EEO Statement:- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.**We are committed to building inclusive and diverse teams.**We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassme