Technical Support Associate
hace 4 semanas
**MEET COMPASS** We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business. **Role Expectations** - Act as the primary point of contact for U.S.based employees of a Quick Service Mexican Grill, providing technical support for store devices (POS systems, hardware, printers, scanners), network troubleshooting, and all company systems. - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Documents incidents and resolutions and provides updates to the knowledge base where applicable - Provide excellent customer service to internal team members (inbound voice calls & backoffice offline work) while troubleshooting & resolving issues within scope & procedures. **Qualification** - 1-2 years of at least Tech Level 2 experience within BPO setting, IT service desk experience is a plus - Strong technical proficiency in hardware and networking - Good understanding of security best practices in a regulated business. - Experience with network troubleshooting tools such as Prisma, Fusion, New Era, PuTTY, Switch, IP Calculator, CMC, etc is highly preferred - Experience in POS troubleshooting is an edge, ALOHA experience is a plus - Exceptional English communication skills (written and spoken) **Technology Requirements** - A licensed Windows computer with a serial number is the only computer we will accept for this position. We do not allow customized or jailbroken homemade devices. - Applicants must have strong wired internet connection to support systems and possess a Windows Computer with a working webcam. - All agents must have a working camera to be used during training sessions and 1:1 conversation. - Agents must have a working headset with a microphone, speakers are not permitted for us while on calls. - Agents must be willing to have Crowdstrike be installed in their personal computer/laptop - All agents will be required to install third-party software in order to run the screen capture module: - Screen Capture Module l Microsoft Windows Installer 2.0 or later. l Microsoft Visual C++ 2019 Redistributable 32-bit. l Microsoft.NET Framework 4.6.2or 4.7.x - All agents will be required to download DUO Mobile on their mobile phones for multi-factor authentication. - Download speed must be at least 25 MBPS with latency (RTT) of
-
Technical Support
hace 5 días
Álvaro Obregón, México ARKON DATA A tiempo completoArkon Data somos un empresa de producto de Tecnologías de la Información, que desarrollamos soluciones para resolver los problemas de datos más complejos de las organizaciones. Nuestro producto es una plataforma que incluye diferentes soluciones como democratización y gobierno de datos, operación de datos a gran escala, control de datos maestros y...
-
Technical Support Coordinator
hace 1 semana
Álvaro Obregón, México SERVICIOS PORTUARIOS SA DE CV A tiempo completoImportante empresa solicita Technical Support Coordinator **Objetivo del puesto**: Asegurar la actualización del hardware y software, seguimiento a los tickets, atención y solución a los usuarios. **Requisitos**: - Experiência de 5 años de experiência en un puesto de soporte técnico, con al menos 2 años en una posición de liderazgo o gestión de...
-
IT Support Associate
hace 1 semana
Álvaro Obregón, México Compass Experience Labs A tiempo completo**MEET COMPASS** We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you...
-
IT Support
hace 2 semanas
Álvaro Obregón, México Luminary Financial Assist de Mexico A tiempo completoWe are regulated leading trading company constantly growing and are excited to share that we are looking for an **IT Support** to join our fantastic team!**What you’ll be doing?**- Receiving and handling user requests in the scope of IT support- Preparation of user equipment, diagnostics of the technical condition of the equipment before sending it for...
-
L1 System Support
hace 1 semana
Álvaro Obregón, México GSB Solutions A tiempo completoWe are looking for Level 1 technical support **Roles and Responsibilities**: - Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines. - Hardware/software troubleshooting and resolution - Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile...
-
Technical Support Coordinator
hace 3 semanas
Álvaro Obregón, México SERVICIOS PORTUARIOS SA DE CV A tiempo completo**Objetivo del puesto**:Coordinación del equipo de soporte técnico. Junto con el equipo de soporte técnico asegurar que las actividades de instalar, mantener y actualizar hardware y software de la empresa se ejecuten de acuerdo a los níveles de servicio, así como proporcionar mantenimiento a los diferentes equipos tecnológicos de la empresa....
-
Technical Support Coordinator
hace 2 semanas
Álvaro Obregón, México Servicios de Especialidad A tiempo completo**IMPORTANTE EMPRESA SOLICITA: COORDINADOR DE SOPORTE TÉCNICO CON INGLÉS CONVERSACIONAL** **Requisitos**: - Experiência de 5 años como Coordinador de Soporte técnico teniendo personal a cargo - Inglés avanzado ( conversacional y escrito ) - Conocimientos y manejo de Service Now (tickets), ITIL (atención a usuarios), cable estructurado, cámaras de...
-
Technical Support Coordinator
hace 2 semanas
Álvaro Obregón, México Servicios de Especialidad A tiempo completo**IMPORTANTE EMPRESA SOLICITA: COORDINADOR DE SOPORTE TÉCNICO CON INGLÉS CONVERSACIONAL****Requisitos**:- Experiência de 5 años como Coordinador de Soporte técnico teniendo personal a cargo- Inglés avanzado ( conversacional y escrito )- Conocimientos y manejo de Service Now (tickets), ITIL (atención a usuarios), cable estructurado, cámaras de CCTV,...
-
L1 System Support
hace 1 semana
, Álvaro Obregón, Ver., México gsb A tiempo completoRoles and Responsibilities:· Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.· Hardware/software troubleshooting and resolution· Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and...
-
SAP Application Technical Specialist
hace 1 semana
Álvaro Obregón, CDMX, México Gates Corporation A tiempo completo**SAP Application Technical Specialist** Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because...
