IT Support Associate
hace 2 semanas
**MEET COMPASS** We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business. **Role Expectations** - Act as the primary point of contact for U.S.based employees of a Quick Service Mexican Grill, providing technical support for store devices (POS systems, hardware, printers, scanners), network troubleshooting, and all company systems. - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Documents incidents and resolutions and provides updates to the knowledge base where applicable **Qualification** - 1-2 years of IT experience within BPO setting - Strong technical proficiency in hardware and networking - Good understanding of security best practices in a regulated business. - Experience with network troubleshooting tools such as Prisma, Fusion, New Era, PuTTY, Switch, IP Calculator, CMC, etc is highly preferred - Experience in POS troubleshooting is an edge, ALOHA experience is a plus - Exceptional English communication skills (written and spoken) **Technology Requirements** - A licensed Windows computer with a serial number is the only computer we will accept for this position. We do not allow customized or jailbroken homemade devices. - Applicants must have strong wired internet connection to support systems and possess a Windows Computer with a working webcam. - All agents must have a working camera to be used during training sessions and 1:1 conversation. - Agents must have a working headset with a microphone, speakers are not permitted for us while on calls. - Agents must be willing to have Crowdstrike be installed in their personal computer/laptop - All agents will be required to install third-party software in order to run the screen capture module: - Screen Capture Module l Microsoft Windows Installer 2.0 or later. l Microsoft Visual C++ 2019 Redistributable 32-bit. l Microsoft.NET Framework 4.6.2or 4.7.x - All agents will be required to download DUO Mobile on their mobile phones for multi-factor authentication. - Download speed must be at least 25 MBPS with latency (RTT) of
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IT Support
hace 2 semanas
Álvaro Obregón, México Luminary Financial Assist de Mexico A tiempo completoWe are regulated leading trading company constantly growing and are excited to share that we are looking for an **IT Support** to join our fantastic team!**What you’ll be doing?**- Receiving and handling user requests in the scope of IT support- Preparation of user equipment, diagnostics of the technical condition of the equipment before sending it for...
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Technical Support Associate
hace 4 semanas
Álvaro Obregón, México Compass Experience Labs A tiempo completo**MEET COMPASS** We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you...
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Technical Support Associate
hace 22 horas
Álvaro Obregón, México Compass Experience Labs A tiempo completo**MEET COMPASS** We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you...
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IT-Außendiensttechniker – Hardware/Software Support
hace 2 semanas
Ciudad Obregón, México Deutsche Telekom A tiempo completoEin führendes Telekommunikationsunternehmen in Ciudad Obregón sucht einen erfahrenen IT-Support-Spezialisten, der für die Bereitstellung technischer Unterstützung sowie für die Wartung und Diagnose von Computer-IT-Systemen verantwortlich ist. Der Kandidat sollte über mehr als 2 Jahre Erfahrung im technischen IT-Support verfügen und Kenntnisse über...
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L1 System Support
hace 2 semanas
Álvaro Obregón, México GSB Solutions A tiempo completoWe are looking for Level 1 technical support **Roles and Responsibilities**: - Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines. - Hardware/software troubleshooting and resolution - Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile...
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IT Support L1, L2
hace 3 semanas
Álvaro Obregón, México SERVICIOS PORTUARIOS SA DE CV A tiempo completoObjetivo del puesto:Instalar, mantener y actualizar hardware y software, así como proporcionar mantenimiento a los diferentes equipos tecnológicos de la empresa. Proporcionar soporte técnico y servicios de asistencia en tecnologías de la información, atendiendo y resolviendo las incidencias por medio del sistema de tickets. Asegurar la satisfacción de...
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L1 System Support
hace 1 semana
, Álvaro Obregón, Ver., México gsb A tiempo completoRoles and Responsibilities:· Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.· Hardware/software troubleshooting and resolution· Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and...
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Db Admin. IT
hace 4 días
Álvaro Obregón, México Gates Corporation A tiempo completoAre you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.Let's simplify it: think belts and hoses, found in motorcycles, conveyor belts, cars, tractors, and even 3D printers. Because why not do it all?He / She works on multiple Oracle databases from versions...
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Db Admin. IT
hace 2 días
Álvaro Obregón, México Gates Corporation A tiempo completoAre you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.Let's simplify it: think belts and hoses, found in motorcycles, conveyor belts, cars, tractors, and even 3D printers. Because why not do it all?- In this role, the DBA will manage and maintain multiple Oracle databases...
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Technical Support Coordinator
hace 3 semanas
Álvaro Obregón, México SERVICIOS PORTUARIOS SA DE CV A tiempo completo**Objetivo del puesto**:Coordinación del equipo de soporte técnico. Junto con el equipo de soporte técnico asegurar que las actividades de instalar, mantener y actualizar hardware y software de la empresa se ejecuten de acuerdo a los níveles de servicio, así como proporcionar mantenimiento a los diferentes equipos tecnológicos de la empresa....
