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Description and Requirements The Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long‑term value creation. Serve as a trusted advisor and main post‑sales contact for enterprise customers Lead onboarding, implementation, and adoption efforts for TruScale services Ensure billing accuracy based on usage data, both for fixed and variable consumption models Drive renewals, retention, and revenue growth through proactive engagement and upsell opportunities Conduct regular customer business reviews, success planning, and stakeholder alignment Coordinate across Sales, Product, Support, Legal, and Finance to deliver on customer expectations Represent the voice of the customer in internal improvement discussions Monitor customer health metrics and maintain high levels of satisfaction and retention Position Requirements Passionate about creating value for your Customers 2-5 years of account management, consulting, project management, or sales experience Client facing experience within a technology company is required, subscription business model experience preferred Proven ability to manage multiple projects simultaneously with strict attention to detail Ability to interact with enterprise customer teams at various levels of technical and non‑technical depth Experience providing insights, building relationships with, and driving value to C‑Level clients in B2B environment Experience discovering key goals and steering customer stakeholders with success plans Exceptional communication English & Spanish, and presentation skills (both written and verbal) Additional Locations : * Mexico * Mexico #J-18808-Ljbffr
