Customer Success Manager
hace 4 semanas
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.Thales North America is seeking a **Customer Success Manager **to join our Digital Identity & Security team based in Mexico City covering the LATAM region and potentially the Central Time zone of the US.The Customer Success Manager will be responsible for complementing Thales’s innovations, efficiencies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Thales and our customers.The Customer Success Manager main responsibilities include routine health checks and assisting with business value assessment to ensure our customers, have the most return on investment from Thales. This position will be accountable for driving customer adoption and success by providing oversight, adoption recommendations, opportunities for greater service and risk management. The success of this role means higher customer satisfaction, retention, and expansion of Thales business**Essential Functions/Responsibilities**:- Serve as the primary point of contact post implementation- Assume overall customer onboarding and adoption responsibility- Encourages up-selling and cross-selling of the portfolio- Responsible for developing trusted advisor relationship with customers and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value- Partner with internal Thales team members to align account activities with the customer's business case and strategy- Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ needs- Responsible for conducting periodic customer health-checks- Prepare and educate customers on new features and releases- Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal- Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including produc t**Minimum Requirements**:- 5+ years of account management or customer success management- A minimum of 5 years of current experience within **data protection **to include a proficient understanding of **Key management **& **encryption**- Proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level- Ability to position, discuss and debate solution validation, using objection-handling skills- Proficient with and understanding the foundation concepts of data protection (key management and encryption)- Strong knowledge of cloud architecture as well as the IT landscape- Extensive experience in consulting, pre-sales engineering or implementation of IT systems preferably cloud service and/or data protection- Excellent communication skills, including issue tracking, triaging and crisis management- Prior experience in process improvement and decision making.- Education: Bachelor's Degree Required or Equivalent Experience
-
Customer Success Manager
hace 2 días
méxico Darktrace A tiempo completoJoin to apply for the Customer Success Manager role at Darktrace Join to apply for the Customer Success Manager role at Darktrace Get AI-powered advice on this job and more exclusive features. Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the...
-
Customer Success Manager
hace 2 semanas
Ciudad de México Teradata A tiempo completoAre you passionate about making organizations smarter and analytics driven? With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to move from a siloed, proprietary, and retrospective approach to a unified, available, and answer-oriented model. Only Teradata leverages all...
-
Customer Success Manager
hace 2 semanas
Ciudad de México Construction Clerk A tiempo completo**Customer Success Manager (Fully Remote)****Location**: Fully Remote**Experience Required**: 3-5 years in a Customer Success or related roleAre you passionate about driving **customer success** and building strong relationships? Do you have a knack for streamlining processes, engaging clients, and delivering measurable results? If so, **SafetyClerk** is...
-
Customer Success Manager
hace 6 días
Ciudad de México, Ciudad de México TITAN A tiempo completoTITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.As a Customer Success Manager, you'll...
-
Customer Success Manager
hace 1 semana
Ciudad de México Teradata A tiempo completoAre you passionate about making organizations smarter and analytics driven? With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to move from a siloed, proprietary, and retrospective approach to a unified, available, and answer-oriented model. Only Teradata leverages all...
-
Customer Success Manager
hace 15 horas
Ciudad de México Salesforce A tiempo completoJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Customer Success Manager
hace 15 horas
Ciudad de México Remote A tiempo completo**About Remote**:**All of our positions are fully remote. You do not have to relocate to join us!**This is an exciting time to join Remote and make a personal difference in the global employment space as a Customer Success Manager, joining our Customer Experience team.The Customer Success Manager acts as the customer's trusted advisor and advocate. The key...
-
Customer Success Manager
hace 4 semanas
Ciudad de México Salesforce A tiempo completoJob CategoryCustomer SuccessJob Details**About Salesforce**We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Customer Success Manager
hace 20 horas
Ciudad de México, Ciudad de México Gainsight A tiempo completo*Job Description:Join Our Growing Family at Gainsight as a Customer Success Manager*We are excited to introduce Gainsight to talented individuals in Mexico as we continue to expand our global family. Gainsight is a rapidly growing, venture-backed tech company revolutionizing Customer Success for businesses around the world. Our comprehensive, end-to-end...
-
Customer Success Manager
hace 14 horas
Ciudad de México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
