Customer Experience Analyst

**Role purpose** Responsible for designing, implementing and optimizing the company's overall customer experience (CX) strategy. This position is essential to ensure that all customer interactions are positive, memorable, with a first contact resolution and aligned with business objectives including the design, implementation and managing the company's...

**Role purpose**Responsible for designing, implementing and optimizing the company's overall customer experience (CX) strategy. This position is essential to ensure that all customer interactions are positive, memorable, with a first contact resolution and aligned with business objectives including the design, implementation and managing the company's...

**Senior Analyst Escalations, Customer Care - Mexico City** Are you passionate about helping others and providing a world-class agent and partner experience? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Senior Analyst...

**Senior Analyst Escalations, Customer Care - Mexico City** Are you passionate about helping others and providing a world-class customer experience? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Senior Analyst...

**Senior Analyst Escalations, Customer Care - Mexico City**Are you passionate about helping others and providing a world-class agent and partner experience? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Senior Analyst...

**Medallia Strategy Analytics, Analyst**: - Professional Services - Cuauhtémoc, Mexico - Yes - No - 5807 - 6/6/2025 **Overview** We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we...

Provide support for resolution of customer problems, issues, requests and queries. Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents. Primary responsibilities are focused on customer and consumer contact, not transaction processing.- To perform assigned skill sets and its corresponding activities and tasks...

Overview: We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower...

Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

Job description**Role Purpose**:- Responsible to cover the process related to Customer Experience in FCCS (Fraud Credit Control Services) as People & Engagement, Global Projects, Collections Back Office Processes and Pre- Legal process.- Manage the team that works for different activities to control de FTEs and the direct cost that it represents, responsible...