Customer Support Analyst
hace 1 semana
Provide support for resolution of customer problems, issues, requests and queries. Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents. Primary responsibilities are focused on customer and consumer contact, not transaction processing.- To perform assigned skill sets and its corresponding activities and tasks efficiently.- To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues.- To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management.Job Requirements - Functional competenciesExcellent English Communication skills (verbal and written) - Minimum B2, C1 preferredMin 1 year experience in customer care, sales support, requiredCompetency in using Microsoft Office tech suite (Outlook/Excel/Word/Teams)Work 100% in site (Monterrey client office)Tipo de puesto: Tiempo completoSueldo: $15,000.00 - $20,000.00 al mesBeneficios:- Seguro de gastos médicos mayores- Seguro dental- Seguro de vida- Trabajo desde casa- Vales de restauranteTipo de jornada:- Turno de 8 horasLugar de trabajo: Empleo presencial
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Tech Support Agent
hace 2 semanas
Cooperativa Cuauhtémoc, México Centris A tiempo completo**Tech Support Agent** "**Centris**,is a U.S. headquartered customer contact hub offering bilingual (English & Spanish) call center, back-office, and support services with three nearshore locations. Headquartered in Texas, Centris has become one of the most rapidly growing inbound customer service hubs in Mexico with locations in Monterrey, Aguascalientes,...
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Senior Analyst Escalations, Customer Care
hace 4 semanas
Cuauhtémoc, México Western Union Financial Services, Inc. A tiempo completo**Senior Analyst Escalations, Customer Care - Mexico City**Are you passionate about helping others and providing a world-class customer experience? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Senior Analyst Escalations,...
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Senior Analyst Escalations, Customer Care
hace 2 días
Cuauhtémoc, México Western Union Financial Services, Inc. A tiempo completo**Senior Analyst Escalations, Customer Care - Mexico City** Are you passionate about helping others and providing a world-class customer experience? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Senior Analyst...
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Analytics Data Support Specialist CX Gaming Bilingue
hace 2 semanas
Cuauhtémoc, Ciudad de México Reclutamiento IT A tiempo completoReclutamiento IT busca Analytics Data Support Specialist CX Gaming Bilingue en Cuauhtémoc, Ciudad de MéxicoSobre nosotrosCreamos valor a través de la transformación del negocio impulsada por IA, colaboramos con empresas lideres en diferentes sectores; tenemos presencia en EEUU, India y todo Latam, hemos crecido de forma sostenida año con año...
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Medallia Strategy Analytics, Analyst
hace 4 semanas
Cuauhtémoc, México Medallia A tiempo completo**Medallia Strategy Analytics, Analyst**:- Professional Services- Cuauhtémoc, Mexico- Yes- No- 5807- 6/6/2025**Overview**We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are...
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Ka Support Analyst
hace 3 días
Cuauhtémoc, México DiDi Global A tiempo completoCompany Overview: DiDi es la plataforma de tecnología de movilidad más grande del mundo. Con más de 10 años en el mercado, somos la empresa líder en servicios basados en aplicaciones para transporte inteligente, entrega de alimentos y servicios de pago. Haciendo la vida mejor y más fácil para las personas todos los días. Cuando te unes a Didi, vas...
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Ka Support Analyst
hace 2 días
Cuauhtémoc, México DiDi Global A tiempo completoCompany Overview:DiDi es la plataforma de tecnología de movilidad más grande del mundo. Con más de 10 años en el mercado, somos la empresa líder en servicios basados en aplicaciones para transporte inteligente, entrega de alimentos y servicios de pago. Haciendo la vida mejor y más fácil para las personas todos los días.Cuando te unes a Didi, vas a...
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Sales Support for Customer Success
hace 1 semana
Cuauhtémoc, México SAP A tiempo completo**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Cx Operations Sr Analyst
hace 4 semanas
Cuauhtémoc, México DiDi Global A tiempo completoCompany Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
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Sales Support for Customer Success
hace 7 días
Cuauhtémoc, México SAP A tiempo completo**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
