Enterprise Customer Success Manager
hace 1 semana
Overview Join to apply for the Enterprise Customer Success Manager role at Canonical. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives across public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers and industry leaders. Canonical is founder‑led, profitable, and growing, with + colleagues in 75+ countries and many roles that are not office‑based. Teams meet two to four times yearly in person to align on strategy and execution. We are hiring an Enterprise Customer Success Manager. Responsibilities Onboard new customers and introduce them to Canonical products and support processes (e.g., Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data applications). Elaborate and coordinate complex projects with developers, IT managers and decision makers from various industries. Collaborate with Sales, Field Engineering and Support to develop and deliver engagement plans that meet customer objectives. Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales. Lead a disciplined, weekly customer and business review process with cross‑functional teams, identify blockers, and drive resolution with product and engineering teams. Advocate for customers internally and influence Canonical product roadmaps, websites, documentation, processes and people to improve satisfaction and retention. Support customers through reactive ticket requests and create campaigns targeting multiple customers through digital touchpoints and activities. Qualifications Minimum 5 years of IT‑related experience with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT. Excellent presentation skills with the ability to discuss complex software. Experience building and improving internal processes while delivering customer‑related projects on time. Strong collaboration skills and ability to work with all departments and levels internally and externally. Knowledge of agile methodologies. Proficiency in Spanish and Portuguese (written and spoken) alongside English is a plus. Experience with Salesforce, Jira and CRMs is a plus. What We Offer Compensation based on location, experience, and performance, with annual reviews and additional benefits. Performance‑driven annual bonus or commission. Programs that reflect local needs and aim for global fairness. Distributed work environment with twice‑yearly in‑person team sprints. Annual learning and development budget. Annual compensation review. Recognition rewards. Annual holiday leave. Maternity and paternity leave. Wellness and support programs. Opportunities to travel to new locations to meet colleagues. About Canonical Canonical is a pioneering tech firm at the forefront of open source. We publish Ubuntu and drive the global move to open source. We recruit globally and maintain high standards. Most colleagues work remotely. Equal Opportunity Employer Canonical is an equal opportunity employer. We are committed to a workplace free from discrimination. Diversity of experience, perspectives, and background is valued and all applications will be considered fairly. #J-18808-Ljbffr
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Remote Enterprise Customer Success Manager
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WorkFromHome, México Canonical Group Ltd A tiempo completoA leading open-source software provider is looking for an Enterprise Customer Success Manager to enhance customer relationships, onboard new clients, and identify growth opportunities. The role requires at least 5 years in IT-related projects, excellent customer-facing skills, and proficiency in cloud technologies. This position is fully remote and offers...
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WorkFromHome, México Jobgether A tiempo completoA leading technology firm is seeking a Customer Success Manager to manage a portfolio of enterprise customers in North America. In this remote role from Mexico, you will drive onboarding, foster strategic relationships, and monitor account health. Ideal candidates will have over 5 years of experience in Customer Success roles, preferably in B2B SaaS and...
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WorkFromHome, México Canonical A tiempo completoA global technology company is looking for an Enterprise Customer Success Manager based remotely to oversee onboarding and customer retention. The ideal candidate should have over 5 years of experience in IT projects, excellent presentation skills, and be a team player. Proficiency in Spanish and Portuguese is preferred. This role offers competitive annual...
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WorkFromHome, México Canonical A tiempo completoOverview Join to apply for the Enterprise Customer Success Manager role at Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives across public cloud, data science, AI, engineering innovation, and IoT. Our...
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hace 1 día
WorkFromHome, México Canonical A tiempo completoEnterprise Customer Success Manager Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading...
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Enterprise Customer Success Manager
hace 1 día
WorkFromHome, México Canonical A tiempo completoEnterprise Customer Success Manager at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the...
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WorkFromHome, México Canonical A tiempo completoA leading tech firm is seeking an Enterprise Customer Success Manager to ensure customer satisfaction and facilitate product adoption. The role involves onboarding customers, managing portfolios, and collaborating with teams to develop engagement plans. Ideal candidates should have a strong IT background with at least 5 years of related experience and...
