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hace 4 días

Ciudad de México OperationsArmy A tiempo completo

**Job Title**: Agent Operator**Schedule**: Full-Time, 45 hours/week**Work Days**: Monday to Friday**Work Hours**: Staggered shifts between 8:00 AM to 8:00 PM EST**Work Setup**: Fully Remote**About the Role**:**Key Responsibilities**:- ** Label and Tag AI Conversations**: Accurately annotate AI agent conversations using internal tools such as LangSmith or other proprietary platforms.- ** Review and QA AI Outputs**: Analyze and correct AI-generated outputs related to contracts, accounts receivable transactions, reconciliations, and similar data.- ** Identify and Escalate Issues**: Flag logic errors, inconsistencies, or unclear agent behavior, and escalate them to leads or relevant stakeholders.- ** Document and Report Edge Cases**: Help document unique cases, recurring patterns, or workflow challenges to support model training and improvements.- ** Contribute to Workflow Development**: Support the creation of efficient tagging workflows and quality assurance best practices.- ** Maintain Quality and Productivity**: Meet or exceed daily output goals while ensuring consistent quality, accuracy, and attention to detail.**Qualifications**:- 1 to 3 years of experience in **data entry**, **finance operations**, **customer support**, **quality assurance**, or **tagging/labeling** roles- Strong **reading comprehension** and ability to follow detailed workflows and task instructions- Good **written English communication skills** for internal documentation and feedback- Comfortable using tools such as **Airtable**, **Google Sheets**, and **AI annotation platforms**:- Highly **reliable**, **self-motivated**, and **organized**:- Ability to thrive in a **fully remote** and **fast-paced** team environment**Tools & Software**:- ** Airtable**:- ** Google Sheets**:- ** AI Annotation Tools** (e.g., LangSmith or similar proprietary platforms)

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