Consumer Care

hace 3 días

distrito federal, México l'Oréal A tiempo completo

Do you love your work and the people you collaborate with? At L'Oréal, we believe that when passion meets purpose, incredible things happen. Join the #1 Beautytech company and let's build the future of beauty together

About L'Oréal:
As a true beauty powerhouse, L'Oréal is dedicated to providing the right product to the right consumer, through a diverse range of channels. Whether it's in supermarkets, pharmacies, hair salons, perfumeries, or online, L'Oréal offers a vast portfolio of brands to meet every beauty need.

We're searching for our next Consumer Care & Social | Senior Manager - LATAM

KEY JOB ACCOUNTABILITIES Vendor Management
  • Oversee and manage the third-party vendor responsible for operating Consumer Care teams across Latin America in partnership with the Countries’ Consumer Care Leads.
  • Performance KPIs monitoring, and ensuring adherence to service level agreements (SLAs).
  • Analyze performance data, identify areas for improvement, and develop action plans to enhance efficiency and effectiveness.
  • Regularly assess vendor performance and identify areas for improvement, collaborating with the vendor to implement corrective actions and optimization strategies.
Consumer Experience Strategy
  • Responsible for developing and implementing the overall LATAM Consumer Experience Strategy.
  • Collaborate with different countries and with cross-functional teams (Marketing, Communications, etc.).
  • Champion consumer-centricity within the organization.
  • Provide guidance and is the focal point in LATAM for eventual crisis with consumers.
Project Management
  • Lead and execute various Consumer Care projects across LATAM.
  • Manage timelines, resources, and communicate project status updates to stakeholders.
  • Standardize processes across countries, optimize workflows, identify needs and opportunities.
Community Management Strategy
  • Responsible for developing and standardizing Community Management operations (Social Media Interaction) across all LATAM Countries.
  • Collect feedback from Countries, connect with the Global Care Team, and provide guidance to the vendor on handling consumer interactions.
  • Build partnerships with other teams to boost social media and interactions.
PROFESSIONAL & TECHNICAL COMPETENCIES

Consumer Care Expertise: Minimum of 5 years of experience in Consumer Care, Customer Service, or a related field, with a deep understanding of best practices and industry trends.

Vendor Management Experience: Proven track record of successfully managing third-party vendors, including contract negotiation, performance monitoring, and relationship building.

Project Management Proficiency: Demonstrated ability to manage multiple projects simultaneously, from initiation to completion, within budget and timeline constraints. Formal project management certification (e.g., PMP) is a plus.

LATAM Market Knowledge: Solid understanding of the diverse cultural landscape and consumer behaviors across Latin American markets.

Fluency: Fluency in Spanish and English is required. Portuguese is highly desirable.

Analytical Skills: Ability to analyze data, identify trends, and draw actionable insights to improve performance. Proficiency in using reporting and analytics tools is essential.

Community Management Experience: Familiarity with social media platforms and best practices for managing online communities. Experience responding to consumer inquiries and feedback on social media.

SOFT SKILLS

Excellent Communication Skills: Ability to communicate effectively with diverse audiences, including internal stakeholders, external vendors, and consumers across different cultures.

Interpersonal Skills: Ability to build strong relationships with internal and external stakeholders, fostering collaboration and teamwork.

Problem-Solving Skills: Ability to identify and resolve complex issues effectively, proposing creative solutions and implementing corrective actions.

Leadership Qualities: Demonstrated ability to lead and motivate indirect teams, providing guidance and support to achieve shared goals.

Adaptability: Ability to adapt to changing priorities and navigate ambiguous situations in a fast-paced environment.

Cultural Sensitivity: Demonstrates respect and understanding for diverse cultural norms and values.

Don't miss this opportunity to dive into the world of beauty At L'Oréal, we're committed to equal opportunities and growth for all talent. We believe a diverse work environment at all levels fosters innovation and deepens our understanding of the business.

#J-18808-Ljbffr

  • Consumer Care

    hace 1 semana

    distrito federal, México L'Oreal A tiempo completo

    Do you love your work and the people you collaborate with? At L'Oréal, we believe that when passion meets purpose, incredible things happen. Join the #1 Beautytech company and let's build the future of beauty together! About L'Oréal: As a true beauty powerhouse, L'Oréal is dedicated to providing the right product to the right consumer, through a diverse...

  • Consumer Care

    hace 1 semana

    distrito federal, México L'oreal Usa A tiempo completo

    Do you love your work and the people you collaborate with? At L'Oréal, we believe that when passion meets purpose, incredible things happen. Join the #1 Beautytech company and let's build the future of beauty together! As a true beauty powerhouse, L'Oréal is dedicated to providing the right product to the right consumer, through a diverse range of...

  • Consumer Delivery Manager

    hace 2 semanas

    distrito federal, México Hsbc A tiempo completo

    If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies...

  • Senior HR Manager

    hace 1 semana

    distrito federal, México Edgewell Personal Care A tiempo completo

    You’re ambitious, but you want a career with purpose—we love that. You’re up for a challenge and ready to write the next chapter of your career story with a great group of encouraging teammates. If you’re interested in our Senior HR Manager role, this might be your next step! This is a great choice for an experienced senior HR professional as it...

  • Sales Executive Mexico City

    hace 4 días

    distrito federal, México Colgate A tiempo completo

    Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci...

  • Sales Executive Mexico City

    hace 4 días

    distrito federal, México Colgate-Palmolive A tiempo completo

    Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company...

  • Sr Project Manager Amazon Mx, Consumer Electronics

    hace 3 semanas

    distrito federal, México https:www.energyjobline.comsitemap.xml A tiempo completo

    The Consumer Electronics (CE) Project Manager (PM) will be responsible for driving the development and launch of innovative new products and features to enhance the customer experience and drive growth for the CE business. In this role, you will lead cross-functional teams to deliver transformational projects that expand the CE product portfolio and...

  • Senior Warranty Analyst

    hace 4 semanas

    distrito federal, México Electrolux A tiempo completo

    Look after our customers while we look after you. Mexico City – Mexico At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come...

  • Wealth and Personal Banking Credit Risk Subdirector

    hace 3 semanas

    distrito federal, México HSBC Mexico A tiempo completo

    Wealth and Personal Banking Credit Risk Subdirector Qualifications: Desirable Bachelor degree in Risk Management, Applied Mathematics, Finance or Economics, Actuarial Sciences, Engineering, Management or Business Administration. 6+ years of experience in Credit Risk. Experience in personal financial services and consumer finance. Experience in financial...

  • Materials Management Analyst

    hace 3 semanas

    distrito federal, México Colgate A tiempo completo

    Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci...

  • Group Brand Manager

    hace 3 semanas

    distrito federal, México Haleon A tiempo completo

    Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep...

  • Head of Engineering, Amazon Devices Demand Science Optimization

    hace 15 horas

    distrito federal, México Amazon A tiempo completo

    Head of Engineering, Amazon Devices Demand Science Optimization (DSO) We are seeking a dynamic and experienced Head of Engineering to establish and run our new site in Mexico City. The successful candidate will play a critical role in building and managing a team of engineers and delivering on our programs while ensuring that our team culture is effectively...

  • CBS Supply Network Planner

    hace 3 semanas

    distrito federal, México Colgate A tiempo completo

    Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci...

  • Sr. Product Manager, Stores

    hace 4 semanas

    distrito federal, México Amazon A tiempo completo

    DESCRIPTION Amazon Stores Mexico is seeking a strategic, analytical and highly motivated individual to lead several complex projects that will fuel Amazon MX growth for the next 5-10 years. You will identify, design, develop and implement complex projects that will expand Amazon growth. The Sr Product Manager is a well-rounded PM with experience developing...

  • Sr. Product Manager, Stores

    hace 6 días

    distrito federal, México Amazon A tiempo completo

    Amazon Stores Mexico is seeking a strategic, analytical and highly motivated individual to lead several complex projects that will fuel Amazon MX growth for the next 5-10 years. You will identify, design, develop and implement complex projects that will expand Amazon growth. The Sr Product Manager is a well-rounded PM, with experience developing and...

  • Sr. Product Manager, Stores

    hace 4 semanas

    distrito federal, México Amazon A tiempo completo

    Amazon Stores Mexico is seeking a strategic, analytical and highly motivated individual to lead several complex projects that will fuel Amazon MX growth for the next 5-10 years. You will identify, design, develop and implement complex projects that will expand Amazon growth. The Sr Product Manager is a well-rounded PM, with experience developing and...

  • Head of Engineering, Amazon Devices Demand Science Optimization

    hace 15 horas

    distrito federal, México Servicios Comerciales Amazon Mexico S. de R.L. de... A tiempo completo

    We are seeking a dynamic and experienced Head of Engineering to establish and run our new site in Mexico City. The successful candidate will play a critical role in building and managing a team of engineers and delivering on our programs while ensuring that our team culture is effectively implemented and embraced in this new location. In this pivotal role,...

  • Senior Design Engineer

    hace 2 semanas

    distrito federal, México TLNT Group A tiempo completo

    Sr. Design Engineers Wanted! Are you ready to push the boundaries of software engineering and make an impact in the tech world? Look no further, a dynamic and forward-thinking consumer product development company dedicated to innovation and excellence is seeking a talented Senior Design Engineer to join their team. As a Senior Design Engineer , you have...

  • Latam Engineering/EHS Lead

    hace 1 semana

    distrito federal, México Haleon A tiempo completo

    Latam Engineering/EHS Lead Apply locations: Mexico City Artz Pedregal, Brazil - Rio de Janeiro time type: Full time posted on: Posted 3 Days Ago time left to apply: End Date: November 15, 2024 (13 days left to apply) job requisition id: 526595 Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re...

  • IT Systems Developer Engineer I – Consumer Risk

    hace 4 semanas

    distrito federal, México GM Financial A tiempo completo

    Why GMF? GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization – we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-plus history. We are data junkies and trust in data and insights to advance...