Bde Team Lead

hace 2 semanas

Ciudad de México SoftwareONE A tiempo completo

Job Function: Cloud & Software Services Why SoftwareONE?:We could write a long text about how cool, challenging, great, international, forward-thinking and diverse we are, but... You alreday know, you are part of usWhat are you waiting for to take your next big proffesional step?The role:We are seeking for someone with wide experience in IT services and customer satisfaction business focused on the continuous improvement of the delivery practice and project management methodologies. The role also includes a significant dedication on sales support to achieve double digit growth.- Team leads are aligned with local and global vision and strategy and are accountable for the end-to-end quality of service delivered by the team.- Oversee project deliverables and supervises the day-to-day operational activities and ensures even distributing the workload across the team.- Provide strategic and operational direction to the team and assist in the coordination, implementation, and communication of local and global delivery initiatives/changes.- Assist in the identification of service/process, continuous improvement initiatives and provide the required operational reports that measure operational support metrics.- Responsible for maintaining, supporting, and improving on an on-going basis the service components within the domain of practice.- In charge of maintaining the relationship between the customer/countries and the delivery teams- Actively manages project escalations to resolution ensuring that the team meets the KPIs for service quality and delivery while adhering to global and local delivery processes.- Accountable for individual team member performance management, training, and development (employee wellbeing) acting as a motivator, supervisor, and mentor.- Managing of individual and team utilization metrics.- Create customized reports and analyzing the performance of individual team members on customer engagements to manage team performance monthly.- Support in recruitment of qualified skill requirements within the team.What we need to see from you:**Key experience / knowlege**:- +6 years professional experience in leading service delivery teams and organizations- Understanding of structure, delivery requirements and services provided within is practice domain of expertise- Self-driven independent work ethics that drives internal and external accountability- Strong People Management experience and skills with the ability to delegate work & motivate team members- Strong facilitator that can deal with conflicts and conflict resolution- Fluent English Language Skills**Core**:- Confident individual that is highly motivated and results oriented- Well organized individual who can easily multitask and manage own and team’s time- Strong problem solving and consultative skills- Strong Sales Support skills- Quality oriented personality- Analytical & Logical skillsLI-FH1

  • Team Lead

    hace 4 días

    Ciudad de México Call Center Services International S.A. de C.V. A tiempo completo

    **Team Lead** - **Schedule**: Monday to Friday from 7 am CST to 7 pm CST | 2 days off | Rotating Weekends. - **Requirements**: Advanced English, data management, employee management, Strong communication. - **Duties**:Agents coaching and development, data analysis, weekly and monthly business review with management, action plans development. **ENGLISH...

  • Team Lead

    hace 3 semanas

    Ciudad de México Kyndryl A tiempo completo

    **Who We Are**At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.**The...

  • Team Lead

    hace 2 semanas

    Ciudad de México Kyndryl A tiempo completo

    **Who We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. **The...

  • Salesforce Team Lead

    hace 3 semanas

    Ciudad de México Marsh McLennan A tiempo completo

    **Salesforce Team Lead**We are seeking a Salesforce Team Lead to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As a Salesforce Team lead at Marsh, you will lead a team of Salesforce developers while working closely with project managers,...

  • Dispatching Team Lead

    hace 4 semanas

    Ciudad de México Inter-Con Security Systems A tiempo completo

    **DISPATCHING TEAM LEAD - MEXICO CITY - ON SITE**The Dispatch Team Lead is responsible for ensuring and providing office support and exercising administrative duties and is responsible for providing support, guidance, and direction to Dispatchers, ensuring that local data applicable to the production, management, and maintenance of effective and efficient...

  • Tech Support Team Lead

    hace 3 semanas

    Ciudad de México Top Remote Talent A tiempo completo

    The team of experts providing analytical services to healthcare clients is looking for a great, long-term Support Team Lead - Health-Tech, you will architect and cultivate a world-class support experience for doctors using a flagship Chrome plugin, directly influencing product strategy and user success.You will join an international team of first-class...

  • Engineering Team Lead

    hace 6 días

    Ciudad de México DNV A tiempo completo

    Green Power Monitor, a DNV Company, is seeking an Engineering Team Lead. This role will be serving our Energy Systems' Green Power Monitor team. GreenPowerMonitor, a DNV company, is at the heart of the global energy transformation. We use data-driven digital solutions to optimise the performance of renewable energy installations around the world. Our work...

  • Dispatching Team Lead

    hace 6 días

    Ciudad de México Inter-Con Security Systems A tiempo completo

    The Dispatch Team Lead is responsible for ensuring and providing office support and exercising administrative duties and is responsible for providing support, guidance, and direction to Dispatchers, ensuring that local data applicable to the production, management, and maintenance of effective and efficient schedules is well overseen and accurately...

  • Dispatching Team Lead

    hace 6 días

    Ciudad de México Inter-Con Security Systems A tiempo completo

    The Dispatch Team Lead is responsible for ensuring and providing office support and exercising administrative duties and is responsible for providing support, guidance, and direction to Dispatchers, ensuring that local data applicable to the production, management, and maintenance of effective and efficient schedules is well overseen and accurately...

  • Sr. Team Lead

    hace 3 semanas

    Ciudad de México Lionbridge A tiempo completo

    Mexico City, MexicoJob Title: Senior Team LeadLocation: Mexico City, MexicoAs a Senior Team Lead at Lionbridge Games, you will play a pivotal role in ensuring the quality and efficiency of our testing operations. You will be responsible for leading and coordinating a team of professionals to deliver high-quality work on time and within budget. Your role will...