Customer Support Coordinator for Radioligand Therapies

hace 1 semana

Insurgentes, México Novartis A tiempo completo

**Summary**:Responsible to manage day-to-day operational processes, including but not limited to order scheduling and fulfillment, in-ternal case management, pre-production planning, billing/invoicing processes and lo-gistics, GPS, and systematizing updates to customers. They will also assist with cus-tomer related inquiries as needed.**About the Role**:**Major Accountabilities**- Manage day-to-day operational processes, including scheduling and fulfilment, internal case management, pre-production planning, billing/invoicing processes and logistics, GPS, systematizing updates to customers (i.e. batch release, delivery updates, system-specific site on boarding, and other activities).- Complete manual data entry- Support select process improvement activities associated with customer service operations- As applicable, raise innovative ideas which will drive improved efficiency and effectiveness of customer service to Team Leads- Assist with customer related inquiries based on customer needs/demand- Adhere to all applicable Working Practice Documents (WPDs), Work Instructions (WIs) and Compliance Guidelines- Ability to work the scheduled work hours, which generally will be an 8-hour shift with two paid rest breaks and an unpaid lunch break- This position will require holiday support for CS team**Ideal Background**:**Education**:Bachelor's degree desired**Languages**:**Fluent English, other languages desirable**Location**:This role will require a specific number of days to be in office in Mexico City located in Insurgentes Sur**Experience**:- 1+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, customer and patient services- Ability to manage multiple projects and consistently meet deadlines- Strong interpersonal and time management skills, and an ability for productive collaboration across varying departments- Detail oriented problem solver who can make clear-headed decisions while under pressure- Experience with systems enabling program end-to-end program operations, including but not limited to customer-facing digital portals, internal case management platforms as well as production planning and financial billing/invoicing tools- Proficient in PowerPoint and Excel, and telephony- Potential Shifts: 4 am - 1 pm or 5 am - 12 pm (to be adjusted according to time changes in US)- This role will support monitoring and logistics operations in ET, start shift will vary.DivisionUSBusiness UnitInnovative MedicinesLocationMexicoSiteINSURGENTESCompany / Legal EntityMX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.Functional AreaTechnical OperationsJob TypeFull timeEmployment TypeRegularShift WorkNo**Accessibility and accommodation**:Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

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