Lead, Atp Customer Support
hace 4 semanas
**Summary**:**About the Role**:**Major Accountabilities**- Lead team (up to 8 people) located in Mexico City who will be responsible for directly interacting and supporting various cross functional Novartis internal teams, suppliers and stakeholders on key E2E programs and processes, understanding interconnectivity to support future optimizations- Partner with cross-functional stakeholders responsible for product manufacturing and delivering to create solutions to address customer needs- Demonstrate mastery in handling complex interactions and/or cases as it pertains to navigating product ordering and delivery- Lead select automation activities to improve quality and drive team productivity - Prepare proper documentation, and notifications; perform proper escalation, tracking, and follow-up- Adhere to all applicable Working Practice Documents (WPDs), Work Instructions (WIs) and Compliance Guidelines- Ability to work the scheduled work hours, which generally will be an 8-hour shift with two paid rest breaks and an unpaid lunch break- This position will require holiday support for Customer Support (CS) team- Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes.**Ideal Background****Education**: Bachelor's degree required; Master's degree a plus**Languages**:Fluent English, other languages desirable**Experience**:- 2+ years of progressive business experience in the biopharmaceutical or healthcare industry with broad understanding of customer and patient services- 2+ years of customer service/support experience- Change management and project management experience- Ability to drive results and lead a team- Ability to manage multiple projects and consistently meet deadlines- Strong interpersonal and time management skills, and an ability for productive collaboration across varying departments- Detail oriented problem solver who can make clear-headed decisions while under pressure- Strong written and verbal skills; Spanish speaking a plus- Proficient in \Excel, and navigating systems related to product ordering and case management preferred- Knowledge of pharmaceutical industry regulations, patient privacy and other relevant legal policies and principles- Ability to work a flexible staggered schedule (early mornings/ later evenings)- Oncology experience preferred**Leadership Competencies**- People management- Relationship building- Problem solving- Customer/patient-centric mindset- Strong written and verbal communication skills**Location**:- Mexico City NOCC- International/Domestic travel may be required for training and business meetingsDivisionUSBusiness UnitInnovative MedicinesLocationMexicoSiteINSURGENTESCompany / Legal EntityMX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.Functional AreaTechnical OperationsJob TypeFull timeEmployment TypeRegularShift WorkNo**Accessibility and accommodation**:Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
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Lead, Atp Customer Support
hace 1 día
Insurgentes, México Novartis A tiempo completo**Summary**: **About the Role**: **Major Accountabilities** - Lead team (up to 8 people) located in Mexico City who will be responsible for directly interacting and supporting various cross functional Novartis internal teams, suppliers and stakeholders on key E2E programs and processes, understanding interconnectivity to support future optimizations -...
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Associate, Rlt Customer Support
hace 4 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:The Associate E2E Process management role is responsible to manage day-to-day operational processes, including but not limited to order scheduling and fulfillment, in-ternal case management, pre-production planning, site onboarding, billing/invoicing processes and logistics, GPS, and systematizing updates to customers. They will also assist with...
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Associate, Rlt Customer Support
hace 1 día
Insurgentes, México Novartis A tiempo completo**Summary**: The Associate E2E Process management role is responsible to manage day-to-day operational processes, including but not limited to order scheduling and fulfillment, in-ternal case management, pre-production planning, site onboarding, billing/invoicing processes and logistics, GPS, and systematizing updates to customers. They will also assist with...
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Demand Support Lead
hace 3 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:The Demand Support Lead will be responsible for supporting Demand Management processes & leading TACTPlan product onshore helpdesk activities. (TACTPlan is single source of truth web platform facilitating the planning & execution of tactics and scopes across the Integrated Marketing Organization). The Demand Support Lead will be responsible for...
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Customer Support Coordinator for Radioligand Therapies
hace 3 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:Responsible to manage day-to-day operational processes, including but not limited to order scheduling and fulfillment, in-ternal case management, pre-production planning, billing/invoicing processes and lo-gistics, GPS, and systematizing updates to customers. They will also assist with cus-tomer related inquiries as needed.**About the...
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Customer Experience and Omnichannel Manager
hace 2 semanas
Insurgentes, México Novartis A tiempo completo**Summary**: Location: Mexico City, #LI-Hybrid About the role: Design and lead the customer experience and engagement strategy aligned to business objectives with a strong focus on customer needs. **About the Role**: **Key responsibilities**: - Build omnichannel strategies that effectively supports product strategies - Lead channel strategy ensuring...
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Customer Model
hace 3 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:Location: Mexico City, #LI-HybridAbout the role:Enable our innovative external / customer focus model that shapes our marketing and go-to-market strategies per disease area and HCS archetypes.Shape the path for building and adopting new marketing and go-to-market capabilities to increase engagement and growth.Improve customer experience and...
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Ldc Adopt Lead Record to Report
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Insurgentes, México Novartis A tiempo completo**Summary**:Strategic position to support deployment activities for FRA R2R area in collaboration with global LDC leads, function leads and experts in NOCCs, countries and above countryThe role is the LaCan functional representative working and reporting directly to the Americas ADOPT Finance Lead**About the Role**:- Location: Hybrid. CDMXYour...
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Hybrid Customer Service Associate
hace 2 semanas
Insurgentes, México Novartis A tiempo completo**Summary**: Profesionales de ventas experimentados responsables de alcanzar los objetivos de ventas para una(s) cuenta(s) específica(s). Responsable de establecer e implementar un plan de ventas / negocios para una base de clientes designada o la implementación de un programa de ventas específico para apoyar de manera efectiva el viaje del paciente y...
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Payroll Controls Specialist
hace 2 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:To support the development of People & Organization (HR) processes, principles, and guideline for Payroll control processes as well as coordinate data analysis and evaluation, lead audit evidences requirement and support on administrative duties for Payroll.**About the Role**:**Major accountabilities**:Location: Hybrid. CDMX- Support in...
