Total Rewards Services Professional

hace 3 semanas

Guadalajara, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

**Location**: Guadalajara, Jal. MéxicoReports to Leader, Total Rewards Services (SSC)**Grade**: E**Temporary**: Maternity LeaveKey Deliverables- Research, analyze, and resolve benefit issues or inquiries escalated by the Customer Service Rep./Functional Specialists and other stakeholders for the US/CAN.- Work together with the Business HR and audits AIP Bonus Plan, request changes if necessary.- Administer benefits including eligibility audits, new hire and new enrollment audits, termination, and life event changes, benefits reimbursement, only for the US/Canada.- Assist with the benefits transfer process for employees transferring in and out of state or country (only for Canada).- Manage retirement, retirement plan administration, quality control audits oversight, and implementation on plan design changes for the US/Canada.- Work with vendors to plan, administer, and resolve benefit, and retirement for the US/Canada.- Work together with the Business HR and CoE to continuously improve benefits administration processes, procedures, and technologies.- Manage Benefits, Achieve Recognition and Global Mobility Invoices payment and follow up of each payment (Benefits only for the US/CAN).**Desired behaviors and attributes**:Exhibits knowledge of HR operationsPossesses working knowledge of HR policies, practices, and proceduresKnowledge of general HR transactionsPrior experience with data management processesAbility to handle multiple requests in a timely mannerAbility to manage complex requests within tight deadlinesAbility to resolve conflicts and mitigate difficult issuesExcellent analytical and problem-solving skillsExcellent organizational skillsStrong attention to detailStrong customer service focusStrong interpersonal and listening skillsStrong communication skillsEffectively manages ambiguityAbility to maintain objectivity under pressureAbility to handle confidential and sensitive information**Knowledge, Skills, and Requirements**:University Degree or equivalent experience in a related field1-2 years service center experience with direct customer interactionFamiliar with total rewards tools and processes preferredProven time management skills, and a strong sense of urgencyAbility to quickly comprehend requirements and carry out transactions in accordance with set standardsAbility to establish effective professional working relationshipsProblem-solving skills and a customer service orientationAble to run reports and interpret data to conduct analysisConsistent exercise of judgment and escalation as necessary to resolve problemsStrong work ethic, integrity and personal accountabilityStrong communication and interpersonal skills and a collaborative team spiritProficient use of applicable technology and MS OfficeDemonstrated ability to communicate verbally and in writing**Multi-lingual fluency**: English (required)**Relocation Available**: No

  • Total Rewards Services Professional

    hace 3 semanas

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    Location: Guadalajara, Jal. MéxicoReports to Leader, Total Rewards Services (SSC)Grade: ETemporary : Maternity LeaveKey Deliverables- Research, analyze, and resolve benefit issues or inquiries escalated by the Customer Service Rep./Functional Specialists and other stakeholders for the US/CAN.- Work together with the Business HR and audits AIP Bonus Plan,...

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