Customer Support Associate

hace 2 semanas

Monterrey, México Charger Logistics Inc A tiempo completo

Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our Customer Service Department based out ofMonterrey, Nuevo Leon office.*** English fluency is a must**- **Shift availability**:- **Morning shift: 7am to 4pm / Alternate weekends**:- **Evening shift: 2am to 11pm / Alternate weekends**:- **Night shift: 11pm to 7am / Alternate weekends****Responsibilities**:- Build expert and dynamic knowledge of company products and services.- Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to build a lasting relationship.- Provide track and trace updates for the shipments.- Continually update customers as to the status of each order as required and solve customer-specific freight issues.- Entering, updating and processing customer orders on various interfaces.- Ensure & confirm pickup and delivery appointments for drivers.- Coordinating with other departments to clear customs paperwork.- Follow established procedures for processing bills.- Perform duties as assigned by the Customer Service Manager.**Requirements**:- College diploma or university degree.- Previous logistics and customer service experience (3 years)- Ability to solve problems and alleviate conflicts or escalate tactfully.- Strong time-management with an ability to prioritize and multi-task.- Proficient in Microsoft office, with aptitude to learn new software and systems.- Fluency in English and Spanish is a must**Benefits**- Competitive Salary- Healthcare Benefit Package- Career Growth- Savings fund- Performance bonus- Food coupons- Christmas loyalty bonus- Life insurance

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