Onsite Support Engineer Jr.

**Onsite Support Engineer Jr. - EDO Mex**:- Publication Date: Oct 28, 2024- Ref. No: - Location: Mexico City, Mexico city, MX, 06600**Who we are.**Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities.Learn more on **Advancing what matters****The future is our choice**At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.**Who we are.**Together we create** reliable and responsive digital foundations **for the world’s businesses, institutions, and communities.Learn more on Advancing what matters**Job in a nutshell**:If you are an awesome problem solver, and highly self-motivated and self-directed, with keen attention to detail, we’re looking for you We’re looking for a Support Engineer in Tultitlan, CDMX.Job Title**:Onsite support Technician needed for BASF Mexico - Avenida Uno #9, Parque Industrial Cartagena, CP 54900, Tultitlán, Estado de México****Job Description**:- Provides quick response to client incidents on site to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues. The incumbent operates independently to provide prompt and professional desktop service through quick processing and prioritization of a variety of problems.- Ensures the most complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional / technical standars -Initiates tracking and reporting of issues, as well as recommends means for system improvement including procedural steps, increased training, and enhanced documentation.- Rotate shifts periodically.- EXCELLENT customer service skills & attitude- EXCELLENT collaboration skills- FLUENT English skills**Rewards and benefits**:- Savings fund- Mayor Medical Insurance (Including Dental, Visual, Telemedicine, Phycologist, Pediatric, others might apply)- Life insurance- Funeral aid- Food vouchers- Restaurant vouchers- Attendance bonus- Vacation bonus- Aguinaldo (Number of days above the law)**Future career path**:- Growth in the company- Opportunities for professional development and training.- Free training available and opportunities to advance in the company.- Collaborative and innovative work environment.**What’s next once you’ve applied?**- A quick conversation with HR Recruitment.- Interview with a Manager/IT expert/project representative.- Feedback (1 -5 business days after the interview).**Join our phenomenal Network team to work together****Learn more about us**:At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more hereHere at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment**Learn more about us**At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here