Associate, Planning
hace 3 semanas
**Workforce Management (WFM)****Location**- Mexico City, Mexico***Job Title:Associate, Planning & Scheduling**Job Description**:Associate, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision making regarding revenue roadmap, focus on critical metrics and efficiency improvements for accounts/organization.** Key Responsibility**:- The WFM Analyst will act as a liaison between the Centralized and Site WFM teams.- Preparation of daily / Weekly / Monthly MIS reports- Resolve escalated issues and requests from site management- Root cause analysis of SLA deviations, action plan development and resolution- Monitor real-time queue, schedule adherence & attendance.- Key daily exception requests and update schedules- Cross-train with Scheduling Analyst- Optimize breaks the day of or day before the actual schedule- Schedule ADHOC intra-day training requests and update schedules- Attend centralized and/or site management meeting, as required- Cater to real time ad-hoc requests as and when required- Recommend strategies to Operations for improved labor utilization and key performance indicators- Review and process VTO/PTO/OT/Non-Prod time requests in real-time- Intraday real time monitoring of service levels for all queues at all sites 24/7/365- Document all incidents using the service management suite and notify impacted stakeholders- Monitor designated call centers through various internal and external platforms, instituting timely and efficient communication to verify allocation settings, queue settings, overflow targets, media events, and transcription campaigns.**Desired Skills**:- Required good communication skill.- Required good knowledge of MS Excel & Power point.- Proficiency with computers- Willing to work 24*7- Ability to handle pressure situations- Drive for self-learning and knowledge enhancement- Contact Centre Workforce Management experience- Extensive experience with WFM software (NICE IEX, Avaya CMS Etc.)- Ability to simplify complex operations into repeatable processes- Comfortable in fast-paced environment- Ability to make decision in time sensitive ambiguous situations**Location**:JAM Montego Bay - Free Trade ZoneLanguage Requirements:Time Type:Full time** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents
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Analyst, Planning
hace 3 semanas
Tlahuac, México Webhelp A tiempo completo**Workforce Management (WFM)****Location**- Mexico City, Mexico***Job Title:Analyst, Planning & Scheduling (Planners)**Job Description**:The Analyst, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a...
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Demand & Inventory Planning Analyst
hace 2 semanas
Tlahuac, México The Timken Company A tiempo completoPersonal and Professional GrowthDemand & Inventory Planning Analyst- Cuautitlan Izcalli, MEX, MX, 54700- Your Career Begins at Timken- If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken. Our associates make the world more productive by improving the efficiency and reliability...
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Senior Associate, Site Operations
hace 13 horas
Tlahuac, México Capital One A tiempo completoWeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Senior Associate, Site Operations At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. In Global Workplace Services (GWS), we deliver holistic solutions that serve and...
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Latam Corporate Strategy Associate
hace 3 semanas
Tlahuac, México Uber A tiempo completo**About the Role**We seek an Associate to join our Latam Corporate Strategy Team, inside the Mobility Strategy & Planning Team.The Corporate Strategy Team is responsible for leading our Planning Process, Governance Model, Headcount Management & Latam Ways of Working.This role calls for the following:- Someone client/people, detail, and results-oriented-...
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Senior Associate, Adaptation
hace 5 días
Tlahuac, México Global Green Growth Institute A tiempo completo**The Adaptation & Climate Change Senior Associate will be part of the GGGI Mexico team based in Mexico City. S/he will work in close collaboration with other staff in CAID, IPSD, and other GGGI divisions, particularly Mexico’s country team and under the guidance of the Mexico’s Country Representative.** **The Senior Associate is expected to be a...
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Ops Support Associate 2
hace 5 días
Tlahuac, México Citi A tiempo completoThe Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...
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Ops Support Associate 2
hace 3 semanas
Tlahuac, México Citi A tiempo completoThe Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...
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Operations Associate
hace 2 semanas
Tlahuac, México Techstars A tiempo completo**Operations Associate - Startup Community Mexico City** **Location**:Mexico City / Remote - (Mainly remote but needs to be based within 2 hours of Mexico City) **Compensation range**: MXN 550,000 - MXN 650,000 + Bonus **Job Summary** You will help build the next amazing batch of startups, as they grow from early stage to venture-backed companies and...
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Operations Associate
hace 2 semanas
Tlahuac, México Techstars A tiempo completo**Operations Associate - Startup Community Mexico City****Location**:Mexico City / Remote - (Mainly remote but needs to be based within 2 hours of Mexico City)**Compensation range**: MXN 550,000 - MXN 650,000 + Bonus**Job Summary**You will help build the next amazing batch of startups, as they grow from early stage to venture-backed companies and...
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Incr-ops Support Associate C08
hace 3 semanas
Tlahuac, México Citi A tiempo completoThe Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...
