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hace 6 días
**What you’ll be able to do**:- Support a operation in multiple locations in multiple US cities and Latam- Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to business customers throughout the facilities.- Interface with Business IT and business owners to prioritize improvement efforts.- Support Business Managed Systems / DevOps in resolving incidents; Support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Ops Control, Network Operations) if necessary- Assist team lead with managing assignments and workload.- Develop, maintain, and share, accurate support documentation**The minimum requirements we seek**:- Bachelor's degree- A strong desire to learn Enterprise Technology operations and business practices is desired.- Broad business perspective is helpful. Understanding of computer-based tools, computing infrastructure and interest in processes that support Product Design & engineering is core.- A willingness to work in a high-pressure environment and flexible working shift is a foundation in this space- Experience with Office automation, Windows, PC’s & Printers- Strong written and verbal communication skills, English.- Knowledge on using Rally or Jira tools for Project Tracking is preferred.- Familiar with cause-effect diagnostics methodologies like FMEA, Ishikawa, etc (6-Sixma in gral)- Ability to multi-task; managing multiple tasks- Work efficiently and effectively with diverse, cross functional teams under stressful circumstances- Experience identifying, investigating & solving problems without supervision- Experience with Server administration; Windows or Linux- Familiar with Cisco routers and switches to include basic troubleshooting and cable installation- Ability to communicate effectively with business users and IT professionals including globally distributed teams.- The ability to adjust communications appropriately for the audience, work with all levels of management and diverse work groups- Motivated and self-starter- Ability to communicate effectively with business users and IT professionals including globally distributed teams; the ability to adjust communications appropriately for the audience; work with all levels of management and diverse work groups- Experience with Windows 10, MacOs, Ubuntu (is a plus)- 2-4 years of experience working with customers is preferred.Desired & Plus:- Able to create PowerApps - Power Automate - Sharepoint Sites for process automations- Qlik Sense and Alteryx proficiency is a plus. Any related BI Tool knowledge required if not Qlik Sense- Knowledge of Windows server and Windows Active Directory (Basic-Entry Level)- Maintain Services running- Revise KPI with Vendors- Manage Vendors and procure ongoing services- Support Projects deliverables
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