Chief Operating Officer

Company Overview Our client is the leading after‑sales software provider for automotive dealerships and repair centers across Latin America, serving clients in 25 countries and endorsed by brands such as General Motors, BMW, Jaguar Land Rover, Stellantis, Hyundai, and others. Its first product digitizes the entire workshop operation—from appointment scheduling, inspection, and estimate generation to job assignment, repair execution, and final vehicle delivery. The platform provides a mobile and web app for service advisors and technicians, eliminating paperwork and offering greater control and visibility over operations. In 2025 the company launched its second product in collaboration with General Motors, helping after‑sales business units manage outbound calls and WhatsApp communication to increase service appointments and improve customer retention. The company has raised two rounds of venture capital funding and currently employs over 55 professionals. Position Summary The COO is responsible for setting strategic direction, fostering a high‑performance culture, and driving execution across core functional areas, including Finance & Administration, Product Development, Sales & Marketing, and Customer Success. The role offers a clear path to broader executive responsibilities and works closely with the CEO, Board of Directors, and key stakeholders. Essential Duties and Responsibilities Oversee day‑to‑day operations, ensuring efficiency, scalability, and alignment with company goals. Design and implement operational systems and KPIs to support growth and investor expectations. Lead process optimization and cross‑functional collaboration between product, sales, and customer success teams. Ensure operations run effectively across multiple countries and teams. Translate company strategy into clear, actionable operational plans. Partner with the CEO and Board to refine and execute short‑ and long‑term business goals. Identify risks, anticipate challenges, and implement practical solutions to sustain rapid growth. Lead performance reviews and ensure measurable accountability across business units. Work closely with the Product and Engineering teams to ensure operational readiness for product launches and enhancements. Partner with Customer Success to maintain world‑class service levels and maximize customer satisfaction. Drive adoption and consistency of the company’s software across dealer networks and regional markets. Collaborate with the CEO and finance team on budgeting, forecasting, and cost control. Support financial discipline and transparency in all operational activities. Oversee compliance, HR, and organizational structure to ensure long‑term scalability. Build strong relationships with clients, investors, and partners throughout Latin America. Operate effectively across diverse markets, with a focus on Mexico and Brazil. Promote a culture of performance, collaboration, and accountability across all teams. Ideal Candidate Profile Proven track record in operations or general management roles within SaaS, technology, or automotive‑related industries. Strong business acumen and ability to scale operations across multiple countries. Fluent in Spanish and Portuguese (required); English proficiency is a plus. Strong data‑driven decision‑making skills and ability to execute with precision. Excellent communication, leadership, and negotiation skills. Demonstrated success managing distributed teams across Latin America. Hands‑on leader with the ability to balance execution and strategy. Willingness to be based in Mexico City and travel approximately 30% of the time across the region. Preferred Qualifications Prior experience in an operational leadership role within a software company, ideally during a phase of growth, organizational transformation, or institutionalization. Proven ability to work with software solutions designed for mid‑sized businesses, where commercial agreements are made at the enterprise level with successful adoption and implementation across multiple distributed sites such as dealerships, hospitals, clinics, restaurant chains, franchise networks, or regional service centers. Strong interest or working knowledge of artificial intelligence (AI) is a plus; curiosity about leveraging AI to enhance product capabilities, improve customer experience, and support scalable growth within a software‑driven business. #J-18808-Ljbffr