Telematics & Ev Chargers Product Specialist

hace 3 semanas

Ciudad de México Element Fleet Management A tiempo completo

Get started on an exciting career at Element_Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.The role of this position will be focused on processing all operational requests for installation and telematics client’ support. Additionally, he will be in charge of managing, coordinating and reporting the installation of telematics for electric chargers.- Coordinating and reporting telematic installation volume on a monthly basis (Resser, GEOTAB, Risk Enhancer, EV’s).- Follow-up on suppliers and clients’ requests.- Billing/AP(Account payables) - create and report billing detail records- Ticket tracking (Follow-Up escalations)- Follow-up to disconnections or technical issues with the devices- Execute operational onboarding processes for new telematics clients- Validate and keep updated the information in the internal systems together with the person in charge of Data Science (databases, monitoring platforms, dashboards).- Implement quality controls and verification processes to ensure compliance with SLAs.- Generate operational reports and propose improvements to internal installation, support and monitoring flows.- Collaborate with the telematics relations team to escalate and resolve recurring issues with vendors.Requirements:- Bachelor's degree, preferably in Computer Science, Information Systems, Business Administration, Engineering, or equivalent experience required.- At least 3 years of experience in Customer Service, Project Manager and Telematic’ s services- Proficient SQL skills and some familiarity with coding languages- Knowledge of the automotive industry and basic automotive technical knowledge- Fluent English: +80% (conversation, reading and speaking)- Experience working with Key Performance Indicators to drive business value. Aligned to accomplish Element's goals.- Customer service experience (confirmed).- Experience with troubleshooting technical issues.- Critical urgency mindset- Knowledge analyzing large amounts of data and identifying trends.- Strong data & analytical skills with the ability to solve technical problems.- Highly organized and able to manage multiple tasks simultaneously.- Communication and relationship management skills.- Teamwork, cooperation, and proactive mindset- Preferred technical competence using GEOTAB or telematics systems.What’s in it for You- A culture of innovation, empowerment, decision-making, and accountability- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)- or call _ ._

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