Senior Associate Cloud/infra Engineer
hace 3 semanas
**Service Desk Agent****Associate I - Cloud Infrastructure Services**Who we are**:Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.UST is a mission-driven group of over 29,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.**You Are**:UST Mexico is seeking Service Desk Agent that has excellent communication skills in English. Hands-on Service Desk and Active Directory experience. In this role you will work in a team setting; we will provide 24/7 support rotating shifts amongst the team. Must be flexible to work any work schedule as needed.**The Opportunity**:- The Service Desk Agent is responsible for developing a deep understanding of client systems and business practices and should ensure that the service achieves or exceeds its service level targets related to the tickets logged, Resolution, and progression of IT-related requests and incidents.- Provide day-to-day monitoring support for respective work streams (NOC, SOC)- Work on incidents and SRs pertaining to respective work streams Track, coordinate and close incidents and service requirements according to agreed service levelsThis position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.**What you need**:- Excellent English Communication skills, and should have experience in voice support- 3+ years of Experience in technical Voice Support or ServiceDesk- Knowledge in Health Domain is an advantage.- Willing to work in 24*7 shift (Rotating schedule)- Basic understanding of On-premises and Azure Active Directory.- Knowledge of Computers and a basic understanding of Networks, with excellent knowledge of Windows 10-11, Office365, and MS Products.- Should have an understanding of MFA and Intune.- Good Understanding of ITSM tools- ServiceNow. Flexibility to take on additional tasks as directed by Team Lead.**What we believe**:We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion and to place people at the center of everything we do.**Humility**:We will listen, learn, be empathetic, and help selflessly in our interactions with everyone.**Humanity**:Through business, we will better the lives of those less fortunate than ourselves.**Integrity**:We honor our commitments and act with responsibility in all our relationships.**Equal Employment Opportunity Statement**UST is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
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Senior Cloud
hace 1 semana
Guadalajara, México A-1 Technology A tiempo completoPosition: - Senior Cloud & Platform Engineer - Azure, Site Reliability Engineering (SRE),.NET Development, DevOps, Automation, CI/CD, Terraform, Bicep, PowerShell, YAML, Python, Azure Monitor, ELK, Application Insights - Experience: - 5+ Years - City: - Guadalajara - Country: - Mexico - Job Description: - Qualifications
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Senior Associate Cloud/infra Engineer
hace 2 semanas
Guadalajara, México UST A tiempo completo**L1 Service Desk Agent** **Associate I - Cloud Infrastructure Services **Who we are**: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST...
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Senior Associate Cloud/infra Engineer
hace 2 semanas
Guadalajara, México UST A tiempo completo**L1 Service Desk Agent** **Associate I - Cloud Infrastructure Services **Who we are**: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST...
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Senior Associate Cloud/infra Engineer
hace 3 semanas
Guadalajara, México UST A tiempo completo**Service Desk Agent****Associate I - Cloud Infrastructure Services**Who we are**:Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.UST is a...
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Senior Associate Cloud/infra Engineer
hace 1 semana
Guadalajara, México UST A tiempo completo**IT Service Desk Agent****Associate I - Cloud Infrastructure Services**Who we are**:Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.UST is a...
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Senior Associate Cloud/infra Engineer
hace 1 semana
Guadalajara, México UST A tiempo completo**L1 Service Desk Agent** **Associate I - Cloud Infrastructure Services **Who we are**: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST...
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Senior Cloud Ops Engineer
hace 2 semanas
Guadalajara, México Reclutamiento en TI A tiempo completo**Vacante para la empresa Reclutamiento en TI en Guadalajara, Jalisco**: Position Description The Senior Cloud Operations Engineer will support Amazon Web Services (AWS) and Linux/Windows environments. The Senior Cloud Operations Engineer needs to be familiar with AWS, Apache, Tomcat, PostgreSQL, Oracle, Ansible, Jenkins, Jira, Confluence and SaaS...
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Associate Java Aws Cloud Engineer
hace 3 días
Guadalajara, México Insulet Corporation A tiempo completoInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are...
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Cloud Platform Engineer-onshore
hace 5 días
Guadalajara, México Jade Global A tiempo completoJob Description: Cloud Platform Engineer Location - Onshore **Responsibilities**: - Collaborate with cross-functional teams to build and maintain a robust cloud foundation, Including infrastructure as code (laC) and cloud-native architectures.- Incorporate a product mindset to understand developers needs and deliver solutions that provide value to...
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Aws Infra Architect
hace 3 semanas
Guadalajara, México ALTUMWARE A tiempo completo**AWS Infra Architecture**- **Ingles Avanzado**_- Tu eres el talento que buscamos:_Conocimientos:- **AWS or Azure cognitive services.**:- **Plus: AWS certification**:- Architecture, implementation, and Data science projects including AWS Bedrock.- Developing solutions in AWS Cloud.- Designing data processing and visualization with Python, Tableau.- SQL and...
