Senior Associate Cloud/infra Engineer

hace 1 semana

Guadalajara, México UST A tiempo completo

**IT Service Desk Agent****Associate I - Cloud Infrastructure Services**Who we are**:Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.UST is a mission-driven group of over 29,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.**You Are**:**The Opportunity**:- Take the first assignment of incidents and requests and perform SOPs standard operating procedures against them to resolve or fulfill.- Review escalation and assignment SOPs and update tickets appropriately for level 2 support.This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.**What you need**:- Knowledge in Health Domain is an advantage.- Advanced understanding of On-premises AD and Azure Active Directory.- Intermediate Knowledge of Computers, Virtual Machines, jump servers, and a basic understanding of Networks, with excellent knowledge of Windows 10, Office365, and Microsoft Products.- Should have an understanding of MFA (Multi-Factor authentication) and Intune.- Good Understanding of the ServiceNow ITSM tool.- Willing to work in a 24 / 7 environment with rotational shifts available, day, afternoon, and night - depending on project needs.- Flexibility to take on additional tasks as directed by Team Lead.- Excellent English Communication skills and should have experience in voice support - call-taking positions.- 3+ years of Experience in technical Voice Support or ServiceDesk**What we believe**:We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion and to place people at the center of everything we do.**Humility**:We will listen, learn, be empathetic, and help selflessly in our interactions with everyone.**Humanity**:Through business, we will better the lives of those less fortunate than ourselves.**Integrity**:We honor our commitments and act with responsibility in all our relationships.**Equal Employment Opportunity Statement**UST is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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