Sr Underwriting Assistant

Who we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.Get to know the business (Choose the relevant description)General Insurance is a leading provider of insurance products and services for commercialand personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers througha diversified, multichannel distribution network.About the role**What you need to know**:**General Objective**: Responsible for administrative and technical support to the underwriting, including, but not limited to collect information, verifying, and entering data into relevant systems, preparing risk underwriting analysis documents, and performing general administrative functions.This role manages complex media accounts and works under moderate supervision.**Functional Responsibilities**:- Identify and resolve systems alerts and freezes into the quoting process to resolve discrepancies and avoid account conflicts.- Analyze and prepare supporting documents for the review and evaluation of Subscription risk appetite.- Support underwriters to follow up on brokers, quotes, pending proposals and any other charges that may be necessary.- Provide customer service, proactively interacting with internal and external customers.- Collaborate to prepare work orders and support information to issuance (new policies, renewals, endorsements, and cancellations) within the established deadlines.- Review post-issuance policies/support and refer discrepancies to the responsible area for correction.- Maintain updated files of all accounts, in accordance with the internal rules and procedures of the area.- Ensure compliance with service level agreements and volume, accuracy and quality metrics.**What we’re looking for**:**Behavioral competencies**:**Communication skills**: communicating and receiving information clearly.**Analytical Thinking and Decision Making**: Analyzing data and situations, to see cause and effect and make appropriate decisions that are consistent with available facts, constraints, and likely consequences.**Customer Orientation**: Ability to anticipate customer needs (internal and external), address them, and constantly seek new ways to exceed customer expectations to enhance business value.**Adaptability**: Ability to adapt and work in the face of new situations, individuals and groups.Technical Skills and ExpertiseCompleted higher education.**Experience**:At least 1 to 4 years of experience and/or training related to insurance (Insurance Companies or Insurance Brokers) excellent knowledge of underwriting processes and procedures.People management experience is not required but is a plus.**Data Analytics**: Strong understanding of quality performance data.**Business SLAs**: Understanding of business expectations in terms of key deliverables.**MS Office Proficiency**: Knowledge and ability to use data processing packages such as MS Office, advanced/intermedia Excel, Word, PowerPoint.**Language**: Spanish and intermediate understanding of English languageAt AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.Enjoy benefits that take care of what mattersAt AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.Reimagining insurance to make a bigger difference to the worldAmerican International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they a