Clinic Coordinator

hace 4 semanas


Tijuana, México Empleando México A tiempo completo

Objetivo del Puesto: Brindar atención y seguimiento profesional a pacientes interesados en servicios dentales, actuando como el enlace entre los pacientes y las clínicas. Coordinar citas, resolver dudas, ofrecer información precisa sobre tratamientos y garantizar una experiencia satisfactoria para el paciente. Responsabilidades Principales:     •    Atender llamadas entrantes y salientes de pacientes potenciales y existentes.     •    Proporcionar información clara sobre tratamientos, costos, tiempos y procesos.     •    Coordinar y agendar citas con las clínicas dentales afiliadas.     •    Hacer seguimiento post-cita para confirmar satisfacción del paciente o reagendar si es necesario.     •    Mantener actualizada la base de datos de pacientes en el sistema.     •    Resolver dudas con actitud profesional y empática.     •    Colaborar con el equipo clínico para garantizar la disponibilidad y puntualidad de los servicios.     •    Cumplir con los indicadores de desempeño y calidad establecidos por el área.  •    Disponibilidad para trabajar en turnos rotativos o fines de semana (según necesidad del área). Habilidades:     •    Inglés avanzado (oral y escrito).     •    Excelente comunicación verbal y escrita en ambos idiomas.     •    Actitud de servicio y empatía con el cliente.     •    Organización y seguimiento de citas o tareas múltiples.     •    Trabajo en equipo.     •    Dominio de herramientas informáticas: correo electrónico, hojas de cálculo, CRM, chats, etc.     •    Trabajo presencial en zona centro de Tijuana. Ofrecemos:     •    Estabilidad laboral en una empresa consolidada, el trabajo NO es por campañas.     •    Sueldo fijo.     •    Oportunidad de seguir creciendo profesionalmente.     •    Capacitación inicial y continua.



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