Customer Experience Associate

hace 4 días

Desde casa, México Framework Science A tiempo completo

Framework Science is on a MISSION that focuses on Exploring new technologies and building tomorrow’s Applications. This means we hire TOP Engineers and Designers by providing great benefits and pay so they can focus on solving what’s never been solved before. Our aim is to push the needle of innovation while enabling Technical staff to impact code or products at the architecture level. Work with very bright individuals and prosper economically for the value you bring to the table. Our culture is driven by putting our Engineers first with Work-life balance and an environment that sparks the imagination.Join us as we dare to Explore the UnknownWhere do we come from?Broadcom, Yahoo, Sony, Samsung, Thermo Fisher, Blackbaud, and many well-known tech companies.**What we're looking for**:The Customer Experience Associate will work directly with the Customer Experience Team as well as with the sales, operations, and product teams to address all customer-related questions, issues, and needs. You’ll need to be flexible and able to wear a few hats, but our Leadership Team will be there every step of the way to guide and coach you.Customer Experience Associates work in a customer-focused business operations role, helping to ensure our customers/prospects are insanely happy and delivering a truly remarkable experience to all who interact with our partner.**Key Responsibilities**:- Act as the forward-facing voice of our partner to all customers- Understand the partners platform inside and out to be able to address all customer needs- Juggle multiple conversations and ensure that every customer is cared for in a timely manner- Take ownership of any issue from inception through resolution- Be able to communicate and explain complex concepts in multiple ways to fit different types of learners- Create help resources that not only explain the platform, but also account for potential user pitfalls and struggles- Utilize cross-team communication to identify and resolve any customer issues- Consistently find a positive outlook for every customer concern or issue, no matter how challenging- Think creatively in order to make Benefix better internally and for our customers**Qualities**:- Always looks for the best in others and in every situation- Exceptional attention to detail, no element is too small or insignificant- Adaptable and quick to learn new processes and is self-directed, goal-oriented, and flexible- Enjoys working with a sense of urgency in a fast-paced and ambiguous environment- Ability to keep a cool head and think clearly under pressure- Able to work cross-functionally and with a wide range of employees with different skill sets**Skills/Experience**:- Excellent written, verbal and visual communication skills- Strong organizational skills to effectively manage time and prioritize work- Experience working in a customer centric capacity

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