Bilingual Customer Service Representative

hace 2 semanas


Tijuana, México Support Zebra A tiempo completo

**Industry**: HR Solutions - Specializing in Risk Management, Employee Benefits, and Payroll Services**Job Description**:We value the role of a Bilingual Customer Service Representative as a crucial part of our team. As a fluent English and Spanish speaker, you'll be the first point of contact for our Spanish-speaking clients, handling their inquiries, resolving concerns, and providing guidance on HR solutions. Your proactive communication and problem-solving skills will be instrumental in ensuring client satisfaction. If you're ready to take on this vital role, we want you on our team**Responsibilities**:- Assist with benefits enrollment, temporary ID cards, and 401k matters.- Provide login assistance for various technology platforms.- Address payroll concerns, including direct deposit, PTO, W2/W4, and payroll deductions.- Handle HR grievances and escalate as needed.- Build strong relationships with clients, fostering trust and loyalty.Preferred Qualifications:- Good communication skills (verbal, listening, and written) in English and Spanish.- High attention to detail and strong problem-solving skills.- Tech-savvy with the ability to navigate various systems.- A background in administrative or HR work is desirable.Join Our Team:Application:Pay: From $10,000.00 per monthApplication Question(s):- This role will require you to provide your equipment. Do you have a personal computer or laptop?**Experience**:- Call center: 1 year (required)



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