Incident Management

Overview:**We Are PepsiCo**Join PepsiCo and Dare for Better We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.**Know more**:PepsiCoJobs**Join PepsiCo, dare for better.****Responsibilities**:**The Opportunity**Global brand protection - Domain, mobile, and social media provide powerful and evolving ways for PepsiCo brands to connect with consumers, build relationships, react in real-time, and expand our global reach. However, social media is the largest unsecured network on earth, and the ability to spread messaging globally and instantaneously comes with risks.**Your Impact**As Incident Management & Sustainment Analyst your responsibilities would consist of:Product Design and Development- Report directly to the Sustain Lead on objective and strategic planning activities & service improvement execution- Partner with Operations Lead on analysis, reporting and collaborating with external team assessing risk and release planning- Partner with CSM on vendor management planning and ITSM productivity execution objectives- Partner with SRE on problem management tracking, resolution and automation ideation & executionE2E Service Management & SLAs- Review the service reports in accordance with SLA agreements partnering with the CSM- Drive standard ITSM processes and best practices to enhance service quality partnering with external Capability teams' guidance- Identify areas of improvement between DP&A Sustain & Operations teams to reduce obstacles and improve visibility on external risks- Escalate unresolved incidents, known risks and communicate to leadership areas of opportunity of productivity and efficiencyKey Responsibilities:- ZeroFox:- Review, Assign, or Escalate, ZeroFOX Alerts related to Trademark, Logo, or Wordmark infractions to the appropriate Sector IT - Manager/Brand Protection Specialist- Provide insights on Domain, Social Media, and Mobile Application alerts- Identify trends regarding incidents and threat actors- Dashlane:- Add or Remove (Users and Accounts)- Share accounts, Escalate Account related Incidents,- Escalate Dashlane technical Incidents.- Keep Track of newly added or removed accounts and users, based on country and category for audit reporting purposesQualifications:**Who Are We Looking For?****Education**- Bachelor’s Degree in CIS, MIS, Security, Computer Science or equivalent. Master’s Degree preferred.**Experience**- Information security and data governance experience- Incident Management experience- Digital Media or Marketing Consultant experience- 2 + years’ experience in Information Technology or Bachelor’s Degree.Technical Expertise Required: Knowledge transfer will be provided- Knowledge of ZeroFOX Platform particularly (preferred but now required)- Experience of Domain Registration and Creation processes- Ability to review, access, and understand DNS records- Basic Social Media Knowledge- 2FA Knowledge- Basic Software Usage Skills (login, navigate admin console, maintain well organized structure)**What can you expect from us**:- Opportunities to learn and develop every day through a wide range of programs.- Internal digital platforms that promote self-learning.- Development programs according to Leadership skills.- Specialized training according to the role.- Learning experiences with internal and external providers.- We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.- Financial wellness programs that will help you reach your goals in all stages of life.- A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.- And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We r