Analyst, Customer Service

hace 3 semanas

Ciudad Juarez, México PKC Group A tiempo completo

cd. Juarez ChihuahuaCustomer Service AnalystTo assure customer shipments on time, according to lead time and proper demand analysis to avoid any charge for premium freightResponsibilities/Skills- Analyzes the demand coming from the EDI to determine if the numbers are inside of the regular parameters or if present increases/decreases and take decisions based on the analysis.- In charge to review EDI transmission and reflect them properly on Plex system, as well as customer portal updates- In charge to address any customer claim to different departments such as Quality, Customs, Shipping, Manufacturing, Sales, etc.- Receives the purchase orders from the Sales portal and assure their capture on time, avoiding premium freight because the lack of capture or excess/obsolete because and incorrect capture.- Make sure to do proper activities to assure the minimum of incidences of shipments out of the expected time because demand management issues.- Internal meeting attendance, in order to be informed about model-year changes or the engineering changes to avoid lack or material or the excess or obsolete due to demand management issues and weekly road maps information- Implement the adequate controls to avoid obsolescence of finished goods or raw material because a demand management issue on the forecast entered on the ERP Plex.- Keep close contact with support areas, such as Manufacturing, Quality, Customs, Engineering, in order to assure on time shipmentsRequired ProfileEducation and Experience- Bachelor degree on the administration and/or engineering area- Fluent on English 80% or higher- ERP knowledgeSkills/Knowledge Requirements- Experience with the MRP and Scheduling software, like Mfg-pro, Oracle, SAP, JD power and or Plex Mfg. system- Strong Knowledge of Office usage, especially with MS Excel advanced user or expertise on data bases- Technical/Business Knowledge- Knowledge of purchasing techniques, policies and procedures, for productive (direct) material.- Working knowledge of PLEX is a plus.Competencies- Influencing- Managing Work- Communication- Quality Orientation- Customer Orientation- Work StandardsBenefitAn active full-time position with competitive total rewards.Equal Opportunity Employer - Inclusive Company.Steps to ApplyIf you do not remember your username or password, please open a ticket with the Help Desk to reset your “ORC” username and/or password.

  • Customer Service Analyst

    hace 6 días

    Ciudad Juarez, México ZF ELECTRONIC SYSTEMS JUAREZ SA DE CV A tiempo completo

    **ZF ELECTRONIC SYSTEMS JUAREZ SA DE CV****Solicita**:**Customer Service Analyst****Descripción y Requisitos****Requirements**:- Bachelor’s degree (Engineering, Supply Chain Management, Economics, or related field and/or 4+ years of related experience)- 4+ years (progressive) of professional experience encompassing many of the following fields - Customer...

  • Customer Service Analyst

    hace 1 semana

    Ciudad Juarez, México ZF ELECTRONIC SYSTEMS JUAREZ SA DE CV A tiempo completo

    **ZF ELECTRONIC SYSTEMS JUAREZ SA DE CV** **Solicita**: **Customer Service Analyst** **Descripción y Requisitos** **Requirements**: - Bachelor’s degree (Engineering, Supply Chain Management, Economics, or related field and/or 4+ years of related experience) - 4+ years (progressive) of professional experience encompassing many of the following fields -...

  • Customer Service Analyst

    hace 6 días

    Ciudad Juarez, México BEAVER VISITEC (INDUSTRIA MEDICA) A tiempo completo

    **BEAVER VISITEC (INDUSTRIA MEDICA)****Solicita**:**Customer Service Analyst****Descripción y Requisitos****COMPANY OVERVIEW**- BVI® is a global ophthalmic medical device manufacturer with a mission to deliver high quality solutions and innovation for advancing eye surgery and improving the vision of patients. With nine decades of developing leading...

  • Customer Service Analyst

    hace 1 semana

    Ciudad Juarez, México BEAVER VISITEC (INDUSTRIA MEDICA) A tiempo completo

    **BEAVER VISITEC (INDUSTRIA MEDICA)** **Solicita**: **Customer Service Analyst** **Descripción y Requisitos** **COMPANY OVERVIEW** - BVI® is a global ophthalmic medical device manufacturer with a mission to deliver high quality solutions and innovation for advancing eye surgery and improving the vision of patients. With nine decades of developing...

  • Customer Service Analyst

    hace 1 semana

    Ciudad de México Citi A tiempo completo

    The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Serve as single point of...

  • Customer Service Analyst

    hace 3 días

    Ciudad Juarez, México Harman International A tiempo completo

    **A Career at HARMAN**: As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work...

  • Customer Service Analyst

    hace 1 semana

    Ciudad de México Citigroup A tiempo completo

    **Discover your future at Citi**: Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. **Job Overview**: The Customer Service Analyst 1 is an entry-level...

  • Customer Service Analyst

    hace 4 semanas

    Ciudad Juarez, México Harman International A tiempo completo

    **A Career at HARMAN**:As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work...

  • Customer Service Analyst

    hace 2 semanas

    Ciudad Juarez, México Harman International A tiempo completo

    **A Career at HARMAN**:As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work...

  • Customer Service Analyst-ii

    hace 2 semanas

    Ciudad Juarez, México Harman International A tiempo completo

    A Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you...