Operations Team Lead

**Company Introduction**:WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.The Operations team lead is responsible for managing a local team of operations coordinators who are booking, supporting tours and working closely with our suppliers for a given geographical region. Responsibilities include but are not limited to: Managing the reserving and booking services, supervising the logistics of the tour, supplier relations, cost and quality control, providing operational support to our Tour Directors and checking and processing supplier payments. The team lead will manage the day-to-day workflow of the local team and ensure all deadline and KPIs are hit.**Responsibilities**:- Managing team of land operation specialist.- Managing booking requirements- Ensuring all service are allocating with suppliers and in our systems for tour requirements including meals, guides, site entrances, ferries, trains and coaches.- Maintaining regular contact with our suppliers.- Contracting bus companies and ferries- Quality control of services.- Responsibility for overseeing operational costs for the area.- Participation in preparation of data for budgets as appropriate- Supporting and being a source of information for Tour Directors.- Developing product information to support sales staff and Tour Directors.- Supervising tour itineraries within the region, checking for feasibility and logistics.- Preparing suggestions for tour development.- Approving and processing invoices.- Managing booking requirements: keeping track of assigned group space and special requirements, tracking and notifying any changes.- Allocating services with suppliers assuring best balance of price and quality, in a timely manner.- Logistical supervision while groups are in Europe and dealing with emergency situations on tour when needed.**Qualifications**:- A bachelor's degree.- Proficiency in English with a second European language preferable- Good knowledge of European geography and culture.- Work experience in a field related to tourism and/or experience abroad preferred.- Strong communication and presentation skills including the ability to work with all levels of employees.- The ability to work under tight deadlines and with budget constraints.- Proficient computer skills and the ability to learn new software products a must.- Ability to travel to assigned regions.- Strong negotiation and budget management skills.- Ability to multi-task projects and responsibilities and strong prioritization skills.**Work Perks**- Fun & driven environment.- Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HAS with employer contribution, and generous 401k match.- 10 paid floating corporate holidays, 1 paid volunteer day & 25 PTO days to start - accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.- Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.- Opportunities for paid and discounted travel.- Flexible work schedule providing on-site, remote, and virtual office opportunities.- Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.- Fitness Center and café onsite at select locations.- Employee Assistance Program (EAP)- Paid Parental, Caregiver, and Disability leave.- Team Member Discount Program- WorldStrides, a global organization, is committed to_ educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability._- As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws._- WorldStrides will only employ th