Network Engineer

**Resident Engineer Staff**Mexico City, DF, MexicoThis position reports to the Juniper Service Delivery Leader.This is a highly technical role, providing post-sales on-site support of Juniper Network products. The Advanced Services Resident Engineer will be required to develop and maintain expertise on the products deployed within the customer's network.**Responsibilities**This is an on-site position as needed at designated customer location(s), and may require additional work hours and on-call support for critical issues.- To hold network information gathering workshops with the customer to understand their existing network design and technical requirements for new network deployments.- To understand the customer’s organizational structure, become familiar with customer's network implementation and support procedures, and help drive to the highest level of network availability and sustainability.- To carry out testing of new designs, features, and functionality as required by the customer in a laboratory environment and to help develop implementation plans to ensure proper operation in a live production network- Validate patches and fixes to operating software that ensures they are implemented and functioning correctly in the pre-production test network and live network.- Troubleshoot equipment and network problems, initiate and track JTAC cases through to problem resolution on pre and post-production issues.- To raise equipment Return Material Authorizations (RMA’s) and to track these through to problem resolution- To produce a written summary report of the status of Design projects, equipment, and network problems on a regular basis to the customer.- To hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried- To train the customer’s design, implementation, and support personnel to configure and operate the Juniper Networks products- To assist the customer with the development and documentation of Network Operation Procedures.- Support production environment of Juniper products within the customer infrastructure- The Resident Engineer is expected to peer with other employees performing similar resident engineering roles where lessons learned may help minimize the risk associated with major network upgrades or changes in the network.The RE will be expected to develop secondary skills in other products in the Juniper product portfolio.**Base Qualifications**- Strong Interpersonal skills,- Ability to work well with many levels of customer engineering and management,- ability to work well with the juniper account team and Technical assistance center.3) Detailed technical experience in the installation and operation of IP Routers Switches and Firewalls. This includes the hands-on operation of management tools and network analyzers.4) Detailed understanding of the protocols surrounding IP networks. These skills should generally include:a. TCP/IP fundamentals,b. IP subnetting and super netting and hierarchical routing principles,c. Routing protocol operation (OSPF and BGP),d. Routing policies at BGP peering points,e. VPNs and the associated tunneling technologies (L2TP, MPLS, etc.) Switching, spanning tree and other switching technology as required, Firewalls and associated technologies as required5) The ability to function in a team environment and recognize and take on tasks with self-direction as well as the ability to take direction from the customer, account team, and Advanced Services Management.6) The ability to communicate well within the Juniper team and articulate customer problems before they become major issues; provide proactive visibility to customer & Account team.7) Hands-on configuration and operational knowledge of Juniper products: Routers, Switching. Security, and MIST products.8) Primary platforms focus: MX, EX, PTX infrastructure products9) Secondary platform focus: QFX, SRX Security Products, Junos Space Security Director**Focal Technologies**1) 5+ years experience in managing large technical account activity revolving around network products from multiple vendors.2) JNCIS, JNCIP, JNCIE, CCNP, CCIE a strong plus