Principal Consultant-retail Rental Analyst

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._- Retail Technology is looking for a curious and dynamic Business Analyst to join Vail Resorts’ rapidly growing Retail Applications Group. As a partner to the Retail, Rental, Operations departments within the organization, this individual will help support the technology at each of the 250 retail locations, focused on a core suite of Retail Applications including ERP (inventory, distribution, buying, etc.), reporting and point-of-sale functionality. Working cross-functionally with Merchandising, Operations, Warehousing, Accounting, and other areas of IT, this person is a key contributor supporting production system health and delivering key IT enhancements._**_ _**- Responsibilities_- _Production Managment_- Assess severity/priority of production issues, determine business impact, and communicate progress during resolution._- Remediate issue tickets following ITIL practices across retail systems, server integration points, access provisioning and more._- Executes, optimizes and ensures all SOX (Sarbanes Oxley), PCI (Payment Card Industry) and DSR (Data Subject Request) tasks are completed thoroughly with a high attention to detail._- Technical aptitude using SQL, data monitoring and job management tools to troubleshoot complex issues._- _Enhancement Delivery_- Deliver key system enhancements to improve system stability and business functions._- Ensure all enhancement work follows the SDLC process, meets SOX (Sarbanes Oxley) and PCI (Payment Card Industry) requirements, and maintain all required compliance documentation._- Proficient in QA (Quality Assurance) Life Cycle by developing test plans and test scripts, documenting test results, and reporting on results while coordinating usage of test environments._- _Stakeholder Management_- Build strong relationships with third-party vendors, IT partners, and business stakeholders to proactively support our production environment and deliver on enhancement tasks._- Facilitate and own business stakeholder’s backlog management for enhancements following SDLC practices._- Qualifications we seek in you_- Minimum Qualifications / Skills_- _2+ years of demonstrated IT business analysis or production support experience following ITIL practices._- _Ability to remediate technical issues thoroughly with quality customer support and clear communication_- _Ability to deliver system enhancements using SDLC methodologies while leading through requirements, design, and testing process_- _MS Development Technologies, including PowerShell, SQL Server, SSRS, SSIS_- _Strong SQL and system diagraming skills_- _Effective communication & interpersonal skills; comfortable speaking with and translating between technical and non-technical team members at all levels of the organization_- _Strong documentation skills_- _Ability to work in fast paced environment, comfortable with shifting priorities_- _Bachelor’s degree or relevant experience in Information Systems, Computer Science, or related concentration_**_ _**- Preferred Qualifications/ Skills_- _IT Experience in retail, outdoor industry, or hospitality field_- _Exposure to a wide variety of database technology including AS/400 & DB2 in addition to more modern platforms._- _Experience with Analytics tools - SSAS, SSRS, SAS, Tableau, Alteryx_- _Strong Excel skills - Macros, VBA, Advanced Formulas_- _Work order system experience, such as Ivanti, Jira, etc._- _PMI-BA, PMI-ACP, IIBA, PSPO, POPM or other accredited certification or coursework is a plus_**_ _****_Job_**_Principal Consultant_**_ Primary Location_**_Mexico-Zapopan_**_ Schedule_**_Full-time_**_ Education Level_**_Bachelor's / Graduation / Equivalent_**_ Job Posting_**_Feb 7, 2025, 11:23:02 AM_**_ Unposting Date_**_Ongoing_- Master Skills List_Consulting_- Job Category_Full Time_