Sr. Associate, Business Analyst

Pfizer’s purpose is to deliver breakthroughs that change patients’ lives.Key responsibilities are below:- Problem resolution:- Provides support to clients in response to Service Center tickets, Service Requests and ad hoc requests, meeting or exceeding established service level agreements.- Resolves problems and identifies issue-prevention opportunities and solutions, demonstrating true service excellence.- On-going client support:- Interfaces with clients in the understanding of business requirements- Actively engaged with the business to identify and develop continuous improvement initiatives at the site. Develops business case for continuous improvement activities.- Engages with Global Domain staff in the identification, evaluation, and recommendation of solutions.- Assists with definition of solution scope and development of project plans and budgets.- Articulates vision, selection criteria, and rationale for preferred solution during PGM-Digital review.- Solution development:- Develops local Digital solutions to meet basic business-related requirements that are outside the scope of established Global solutions.- Solutions typically utilize commercial-off-the-shelf (COTS) software in lieu of custom development and are practical, risk-balanced, and end-to-end in scope.- Provides project level systems analysis with an emphasis on Systems Development Life Cycle (SDLC) documentation activities.- Performs testing to demonstrate viability of solutions.- Participates in the effort to educate clients on the end-to-end nature of solutions.- As required, serves as the primary point of contact for less complex project implementations and technical solutions.- Documentation:- Assists in the development of clearly written specification documents, work instructions, qualification, and/or support and training materials.- Prepares routine reports or status updates for clients on the status of systems or program roll-outs.- Prepares and maintains sections of presentations on implementation initiatives as required.- Maintains end-to-end models of technical implementations in appropriate support tools.- Benchmarking:- Conducts performance and functionality benchmarking of less complex Digital systems and business unit plans to identify areas of opportunity.- Performs research on industry best practices.- As appropriate, participates in or reviews materials published by professional organizations and local associations to contribute towards recommendations for standards and practices.- Compliance:- Engage with PGS Digital Compliance to ensure the right policies and programs are in place to maintain system compliance with GXP regulations and Pfizer Policy and standards.- Serve as ISO (Information Security Officer) to ensure compliance with Pfizer’s Information Security policies.- Support BCP and DRP activities and practices.- Lead at the site level inspection readiness activities relating to Digital and promote awareness with the site Audit and Quality teamsEducation:- Bachelor of Science degree in Information Management, Computer Science, Engineering, Technology Management, or relevant disciplines requiredPrior Experience:- 3+ years’ business analyst experience contributing to IT projects- Experience with/exposure to the software development life cycle- Good documentation experience- Strong problem-solving skills with ability of accurately analyze situations and reach productive decisions based on informed judgementBasic Qualifications:- Knowledge of feature prioritization techniques- A curious and highly motivated self-starter who can work effectively across cross-functional teams and can independently drive progress toward completion with proper planning and management- Experience using standard requirements business analysis techniques, including brainstorming, interviewing, requirements sessions, activity diagrams and use cases- Passion for creating user-centric digital and interactive experiences- Outstanding communication skills, both written and verbal- Meticulous attention to detail- Ability to produce and track multiple deliverables simultaneously- Extensive experience with Jira and Microsoft Office (Word, Excel, Outlook)- Manage cross team collaborative efforts- Facilitation, negotiating, and presentation skills- Experience working in ambiguous situations- Willingness to work either informally or formally contributing on various-size teams of technologists, IT professionals or project managers using Agile, DevOps, and other approaches for iterative development- Ability/desire to collaborate and work effectively in team settings, frequently in virtual teams with client partner and customer engagement responsibilities- Experience using Microsoft Power Platform (Power Automate, PowerApps, Power BI, Etc), SharePoint- Experience in Microsoft TeamsPreferred Qualifications:- Education in Life Science-related field of study- Good understanding of Pf