HR Service Advisor, Ee Moves

hace 3 semanas

Ciudad de México Microsoft A tiempo completo

HR Services is critical to the overall effectiveness of the HR experience across Microsoft. HR Services brings the HR support model and experience to the scale of the global Microsoft employee population by providing the platform for end-to-end operational services and employee experiences with responsibilities spanning employee self-service, assisted support, and employee relations. HR Services is responsible for the operational delivery across a broad range of employee life-cycle experiences such as onboarding, talent movement, and offboarding. As the catalyst for HR digital transformation, HR Services is also leading the Human Capital Management solution strategy with the global launch of our new HR Core Solution. HR Services holds the key accountability for HR privacy, risk and compliance.The HR Service Advisor, EE Moves is an integral member of HR Services organization working on a highly collaborative team and executes the delivery of high-quality HR programs to business, managers, and employees, throughout the Employee Transfer and Hybrid Workplace processes. This role will be responsible for delivering high-quality execution of global CoE programs and will manage the lifecycle process and recommend solutions to seamlessly address employees and managers inquiries.**Responsibilities**:- Establish and maintain a customer-oriented culture within the operations team that continuously strives to resolve customer needs on first point of contact and evangelize self-service offerings.- Deliver service within agreed service level agreements (SLA’s) and customer satisfaction scores.- Align to key performance indicators and set up service level agreements with stakeholders where appropriate.- Ensure process and operating procedure documentation is always effective and in place and operate business continuity and disaster recovery plans are established and maintained.- Ability to manage diverse perspectives and work productively across global team in a rapidly changing environment.- Ensure HR integrity and compliance through accurate management of employees as required- Accountable for maintaining highly confidential and sensitive information.- Write and maintain desktop procedures or knowledge base content and manage improvement initiatives.**Qualifications**:- 1+ years of experience in HR Shared Services or HR Operations Processes with an understanding in employee life cycle process- 1+ years of experience in Employee Moves/transfers.- Must be fluent in English with strong verbal and written communication skills.- Proven experience managing complex HR processes and being able to solve and identify scalable solutions to problems.- Solid working knowledge of Microsoft Office and expertise in SAP or SuccessFactors experience preferred.- Education Level Required: Bachelor’s degree requiredBenefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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