HR Service Advisor, Ee Data

hace 1 semana

Ciudad de México Microsoft A tiempo completo

The HR Services Advisor - In-Employment is an integral member of HR Services organization working on a highly collaborative team and executes the delivery of high-quality HR programs to business, managers and employees, as well as to the HR Community. This role will be responsible for delivering high-quality execution of global CoE programs across Talent Management and Compensation and will manage the lyfecycle process and recommend solutions to seamlessly address employees and managers inquiries.**Responsibilities**:- Establish and maintain a customer-oriented culture within the operations team that continuously strives to resolve customer needs on first point of contact and evangelize self-service offerings.- Deliver service within agreed Service Level Agreements (SLA’s) and Customer Satisfaction scores.- Align to Key Performance Indicators and set up Service Level Agreements with stakeholders where appropriate.- Ensure process and operating procedure documentation is always effective and in place and operate business continuity and disaster recovery plans are established and maintained.- Participate in User Acceptance Testing for technology that enable Talent Management or Compensation program solutions.- Ability to manage diverse perspectives and work productively across global team in a rapidly changing environment.- Ensure HR integrity and compliance through accurate management of employee as required across Talent Management and Compensation.- Accountable for maintaining highly confidential and sensitive information.- Write and maintain desktop procedures or knowledge base content and manage improvement initiatives.**Qualifications**:- 1+ years of experience in HR Shared Services or HR Operations Processes with an understanding in Benefits, HR tools, HR policies, and employee life cycle process.- Must be fluent in English with strong verbal and written communication skills.- Solid working knowledge of Microsoft Office and SAP or SuccessFactors.- Education Level Required: bachelor’s degree.

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