Customer Care Representative I Los Pinos

hace 5 días

Tijuana, México North American Production Sharing A tiempo completo

**C**ustomer**Care** Representative****What You**’**ll Do**:- Handle customer inquiries in a timely, professional, and friendly manner, adhering to Speck service level requirements.- Resolving customer issues and complaints, processing orders and returns, providing product information, and ensuring overall customer satisfaction.- Maintaining accurate records of customer interactions and transactions, as well as collaborating with other teams to improve the customer experience. Strong communication skills, problem-solving abilities. essential for this role.- Ensure compliance with Speck policy and procedure and communicate these to customers in a positive, clear manner.- Achieve and maintain rapport with both internal and external customers and work to provide the best possible service. Find ways to “delight” customers.- Process warranty claims and refund requests in a timely and accurate manner, adhering to Speck service levels, policies and procedures.- Provide administrative support for the Customer Service team as needed.- Manage escalated customer issues with professionalism, tact and sound judgment to ensure a satisfactory resolution.- Engage with Speck partners to ensure efficient workflow and timely resolution of customer issues.- Provide reports to management as required.- Use business computer and corporate databases to research and retrieve information and manage sales and warranty activity in a timely fashion.- Support or work with CS management on business tools, processes and metrics as needed.**What**you need to have**:- College degree or equivalent experience required.- Knowledge of customer service principles and practices.- Must be a strong customer advocate, willing to go the extra mile to ensure customer satisfaction.- Strong teamwork and interpersonal skills are required.- Knowledge of Apple products and/or experience with mobile devices (smartphones, MacBooks and tablets) is preferred.**Key Competencies**:- Ability to turn a customer issue into a win-win for the customer and Speck.- Strong verbal and written communication skills.- Teamwork and interpersonal skills- Skilled at managing escalated situations and determining appropriate actions and exceptions.- Organizational skills- Attention to detail.- Ability to identify root cause of issues, think and react quickly and possess sound judgment to determine the appropriate approach or action to take.- Ability to prioritize multiple tasks quickly, calmly and accurately in a fast-paced environment.- Ability to work independently with mínimal supervision yet participate as a team member with a willingness to help as needed.- Initiative- Resilience- Sense of urgency

  • Customer Care Representative

    hace 1 semana

    Tijuana, México Lingble A tiempo completo

    **Lingble is an all-in-one e-commerce solution that allows companies to sell their products directly to consumers globally through their own, highly customized online shops. We work with up-and-coming and well-established fashion brands in their domestic markets, as well as brands that sell exciting consumer goods in other industries that want to expand...

  • Customer Care Representative

    hace 2 semanas

    Tijuana, México Emprego MX A tiempo completo

    Descripción y detalle de las actividades As the Customer Care Representative, you will ensure that customers receive the best service possible through processing orders, dealing with incoming calls, and working together with other departments cross-functionally to ensure the best possible outcome for our customers. Contributing towards the strategy and...

  • Customer Care Team Lead

    hace 3 semanas

    Tijuana, México Integon Service Co. A tiempo completo

    Job Summary:The Customer Care Operations Specialist is responsible for contributing to the leadership of the Customer Care team by mentoring representatives, monitoring and coaching performance, resolving escalated calls and providing advice and guidance to support achievement of department quality and productivity standardsKey Responsibilities:- Coach and...

  • Customer Care Operations Specialist

    hace 1 semana

    Tijuana, México Integon Service Co. A tiempo completo

    The Customer Care Operations Specialist is responsible for contributing to the leadership of the Customer Care team by mentoringrepresentatives, monitoring and coaching performance, resolving escalated calls and providing advice and guidance to support achievementof department quality and productivity standardsKey Responsibilities:Coach and develop customer...

  • Customer Care Representative I

    hace 2 semanas

    Tijuana, México Integon Service Co. A tiempo completo

    **Primary Purpose**:Responsible for making outbound calls and providing effective quality customer service in regards to obtaining evidence of required property insurance. Assist borrowers, insurance carriers and/or agents, by providing detailed information on how to provide declaration pages; requests premiums to be paid; research to find policy and/or...

  • Customer Care Representative I

    hace 2 semanas

    Tijuana, México Integon Service Co. A tiempo completo

    **Primary Purpose**: Responsible for making outbound calls and providing effective quality customer service in regards to obtaining evidence of required property insurance. Assist borrowers, insurance carriers and/or agents, by providing detailed information on how to provide declaration pages; requests premiums to be paid; research to find policy and/or...

  • Bilingual Customer Service Representative

    hace 1 semana

    Tijuana, México SVC (Select VoiceCom) A tiempo completo

    **TIJUANA OFFICE OF SELECT VOICECOM**Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say,...

  • Bilingual Customer Care Ambassador

    hace 2 semanas

    Tijuana, México Support Zebra A tiempo completo

    We're hiring!**BILINGUAL CUSTOMER CARE AMBASSADOR**(_Spanish_)- Food & Beverage Industry Account_The Customer Care Ambassador is responsible for order taking, tackling customer issues, complaints, and inquiries head on - all while keeping customer satisfaction at the forefront of their decision-making and communication.Must have:- Minimum of 3 months work...

  • Customer Care Representative

    hace 3 semanas

    Tijuana, México Taskus A tiempo completo

    **About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Customer Care Senior Representative

    hace 2 semanas

    Tijuana, México Integon Service Co. A tiempo completo

    Primary Purpose:Responsible for answering high volume inbound calls and providing effective quality customer service in regards to property loans.Supportborrowers and agents by providing detailed information on how to service a loan, de-escalate calls and process.Essential Duties and Responsibilities:Following is a summary of the essential functions for this...