Virtual Receptionist

Join the New Frontier Immigration Law team and help change the lives of 1 million undocumented immigrants in the USA. Our mid-sized law firm in Phoenix, AZ is committed to humanitarian-based immigration and finding innovative solutions for seemingly impossible problems.Are you ready to join one of the fastest-growing law firms in the US, where incredible opportunities await? Here, we don’t just offer a job: we provide an environment that challenges you to become the best version of yourself.- Learn more about New Frontier Immigration here.- Learn more about our CEO/Founder Hillary here.- Learn more about our Core Values here.**Description**The Virtual Receptionist takes incoming calls from current clients, potential clients, and all others who call the Firm, ensuring exceptional service as the first impression of the Firm. They are efficient problem solvers who provide information or facilitate a manner for the client/caller to successfully receive the information they request.The Receptionist acts as a gate keeper to questions and requests from callers and triages those requests to the appropriate team members.**Responsibilities**- Answer, screen, and forward incoming phone calls.- Triage the types of callers; clients, potential clients, vendors, family and friends ofteam members, and other VIP individuals.- Greet client callers, create common ground, and remove fear from the process.- Triage the urgency of calls; assess the urgency of the topics and triage per the phone decision tree system.- Manage caller questions and route to appropriate individuals.- Provide general information regarding in-office appointment confirmations, and office addresses, directions, hours, and initial consultations.- Assist with scheduling in-office visits for document digitalization, passport photos,filing fees, and refund pick-ups.- Correctly register/document every potential and current client interaction in casemanagement and CRM software.- Assist with ensuring calls sent to the answering service are resolved in a timelymanner.- Monitor phone messaging systems.- Ensure call-backs are completed as promised.- Assist with managing the phone directories and automated phone systems.**Requirements**:- Fluency in English and Spanish is _required _(Bilingual)- Excellent verbal and written communication skills.- Exceptional interpersonal, customer service, and negotiation skills.- Excellent organizational skills with attention to detail.- Strong analytical and problem-solving skills.- Proficient with Microsoft Office Suite and related software.- Active listener.- Positive attitude.- Perseverance in problem-solving.- Complete 20 minutes of Cardone customer service training daily**Compensation & Benefits**- $16k MXN pesos per month